How to Put Employees First to Win Customers

Tuesday, August 26th, 2014 - 1:00 pm PDT

Hear from top-tier employers like MGM Resorts International that are committed to engaging employees to achieve higher levels of customer satisfaction and business success. You’ll hear their success stories and learn why they’re an Achievers 50 Most Engaged Workplaces™ Awards winner.

Cheryl Kerrigan

Vice President, Employee Success

Achievers

Christopher Henry

VP, Talent and Org

MGM Resorts International

Webinar Recording

89 percent of consumers claim they would do business with a competitor after receiving poor customer service, and 86 percent are willing to pay for a better experience.

Today’s marketplace has made it not only impractical, but unrealistic for brands to differentiate themselves based on product or price alone. Consumers want—and expect—a delightful customer experience. So, delighting customers is imperative if companies want to thrive in today’s marketplace.

In order to drive repeat customers, your employees must be engaged, aligned to the company values and business objectives, and recognized for their contributions to the organization. This will inspire your employees to go the extra mile for your customers.

Register for this webinar to hear from top-tier employers like MGM Resorts International that are committed to engaging employees to achieve higher levels of customer satisfaction and greater business success. You’ll hear their unique success stories and learn why these companies have earned their place on the Achievers 50 Most Engaged Workplaces™ Awards list.

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