Expectations in today’s workforce are high and it’s costing our workforce their health, their relationships and their engagement. Mashable.com’s infographic on the overworked American indicates that 40% of Americans say their jobs are “very or extremely stressful,” 66% suffer from stress-induced health issues and 52% call in sick when they actually just can’t manage their stress levels. Management should not ignore these statistics. Unengaged and unhappy employees cost your company billions of dollars. Create a balanced, positive corporate culture where your employees feel recognized and valued.
There is no “I” in team – but there is certainly a leader.
Teams are a fixture in the workplace, and they exist at all levels of an organization. With respect to employee engagement, team leadership is essential to success because the team must understand what needs to be accomplished.
Have you ever felt like you were stuck in a rut? Most employees have experienced this feeling, at one time or another, in between driving results and maintaining a work-life balance. Sometimes employees need creative inspiration in order to stay engaged.
Dear A Advisor,
My company has a very large customer service department and their hard work and dedication really shines through in the positive feedback that they receive from customers. I feel like all of this hard work is rarely represented on our online recognition platform; it’s feedback from customers who do not have access to the platform. Is there a way that I can leverage the recognition platform so that it can account for all the hard work in our customer service department?
Thanks for your help!
Spread the Love
If you analyzed the employees at your office, how many are actually engaged in their job and committed to your organization? On a larger scale, how many U.S. workers are engaged and willing to exert discretionary effort for their companies? The numbers might surprise you.
While it’s essential to celebrate employee success, it’s equally as important to celebrate your customers.
One great way for an organization and its customers to connect around varied successes is to coordinate an annual event, which highlights achievements, familiarizes customers with new insights and additional value, and offers networking opportunities centered around having fun. Every education moment needs it’s entertainment too, right?
Dear A Advisor,
My workplace has employees from all walks of life, and many of these employees have very little experience using computers. We’re bringing in a recognition program and we’re really excited by its interactive, online platform that is going to make the program very compelling for our younger employees. How do we make sure that this online program stays relevant for staff members who have not grown up with computers?
Digital or Analogue
Consider this analogy: Employee engagement is like an onion with multiple layers. John Hollon at TLNT (a fantastic HR blog you should follow if you don’t already) wrote an interesting article about this concept. In Hollon’s article, “The 5 (Yes, 5!) Levels of Employee Engagement,” he profiles the 5-level engagement model that global consulting firm, Blessing White, created. While you may not agree or believe in the levels they’ve identified, the model asserts there are varying levels of what it means for an employee to be engaged.
“Humans are social by nature, and technology is now amplifying that tendency, turning us into an always-connected, interactive network of advice, feedback, information, and gossip. For thousands of years we only interacted with others face to face, but we now do it by phone, email, status update, online chat, SMS, Skype, or FaceTime.”
If your company does not provide consistent real time feedback you will alienate the most technically inclined generations, Gen X, Gen Y and the Millennials. Provide your employees with an online rewards and recognition program where they can get real time feedback from their managers and their colleagues.
The other day I asked our CFO what kinds of recognition makes him feel the best. His answer surprised me:
“The best thing you can do is to let my mother know I’m doing a good job.”
Have you ever had a bad morning, and then determined the rest of your workday to be a disaster? You may have overlooked the fact that a little positivity could go a long way. Positive thinking can be a powerful tool, especially when it comes to engagement in the workplace.
Dear A Advisor,
I’m a manager of a large team and my company is thinking of introducing a recognition program. I know that our current company culture could be better: some of my employees feel like their work gets ignored while others’ work is disproportionately appreciated and it fosters resentment amongst my team. I’m willing to put in the hard work to improve morale and change the culture of my workplace, so how do I leverage a recognition program to correct this issue?
I’m looking forward to your advice!
Worried, anxious and uneasy. As an employer, you do not want these three words to describe your workforce. Instead of being productive, focused, and driving results for your organization, these restless employees are distracted, unhappy and anxious to leave the company for the next best opportunity that comes along.
Adam Bryant, specialist on the challenges of leading and managing, recently conducted an interview with Niraj Shah, co-founder and CEO of Wayfair.com. Shah drew upon his experiences leading the largest online retailer of home furnished in the US, to speak on the importance of recognition:
“One thing I’ve learned over time is that it’s important to take a minute and celebrate a win before you move on to the next thing you want to accomplish. One of our values at Wayfair is that we are never done. That speaks to the idea of being tenacious — there is good, but you can do it even better. But you have to celebrate wins and let everyone who worked hard on something know that they were successful and that you’re proud of the team. When I was younger, I would just skip right over that. But now I understand that recognition is very important.”
As working professionals, we look forward to our paychecks because of our need to pay bills, put food on the table, and have a place to live. Paychecks arrive on schedule and are expected, similar to year-end cash bonuses.
“an act or instance of failing or proving unsuccessful”
Failure is a gift. It’s actually a vital part of being successful.
Dear A Advisor,
I’m a business owner and I’m very happy that I’ll be able to substantially increase my employee base beginning next year. My current staff have a very high level of engagement, but I know that with growth culture can change. I want to ensure that my new hires can become as engaged as my pre-existing staff. How can I preserve the great culture of my company as it grows?
Thanks for your help!
For many employees, the idea of a 40-hour work week is a thing of the past. Smartphones and other forms of technology now keep us connected to work 24/7 and, as a result, the lines between work time and personal time are completely blurred. It is easier than ever for employees to become workaholics and “burn the midnight oil” responding to client and business emails or working on projects. Many employers may think that these workaholics are great news for their business productivity and profitability, but they need to think again.
“Our employees don’t really care about what we want them to do until they know how much we care about them. When an employee knows—truly knows—that you care about them, then they care about you. And when they know you care, they will listen to you… and they will do anything for you.”http://www.inc.com/jeff-haden/key-to-leadership-managing-employees.html?nav=pop
Build a culture of recognition in your workplace that provides you with the opportunity to show how much you care and appreciate your employees on a daily basis. Managing your team will become a pleasure instead of a burden.
Remember when you were a kid and how much you hated it when your parents used the expression “because I said so?” On many occasions, they used it to justify the way something has always been done. While this may be the easy way to do things, it’s not always the most effective way to do things. Everything evolves, and suddenly one way of doing something doesn’t make sense or apply anymore.