As a manager, you need to be able to shape the performance of your staff and offer guidance and course corrections as needed. Giving feedback to your team can be tricky, however, since sounding too negative or critical may cause your listener to simply shut down. Here are a few feedback techniques you can use to guide your employees in a manner that encourages them to perform at their peak.
Center feedback on business outcomes
Harvard Business Review recommends approaching your employee in a spirit of collaboration. If you identify specific business outcomes (more sales, better service, etc.) as goals that both of you are interested in achieving, your feedback takes on a quality of teamwork. The entire atmosphere of the interaction is transformed into one of mutuality, as your input assists the two of you in succeeding in a shared effort.
Consider performance management as a holistic system
Employers should view feedback as part of an encompassing performance management system that’s initiated on the hire date, according to HR Daily Advisor. From the first days of orientation through the training, counseling, and coaching you provide your employees, you’re establishing a system to elicit and recognize peak performance.
Establish two-way feedback channels
If you tell a staff member that he or she needs to complete a process more rapidly, you also need to ask that person if there are any obstacles preventing greater efficiency. All too often, managers are unaware of bottlenecks and obstructions that their employees contend with every day. Forbes encourages managers to keep an open door and take a friendly interest in all aspects of their staff’s working life.
Plan on learning something
The traditional view of giving feedback about employees’ performance puts the manager in the role of already knowing everything. If you go into the conversation ready to ask questions and gain insight from your staff, you’ll end up with more buy-in for any proposed changes. Harvard Business Review suggests posing open-ended questions, such as, “How do you feel about how things are going?” and then letting the answer guide the course of your feedback.
The underlying principle of operating a business is that your fortunes are tied to those of your workers. If they feel defensive and alienated, your company’s bottom line will suffer. Feedback that clearly conveys the message that you and your employees are on the same team is the best way to ensure your company’s future resilience.