“The most powerful competitive advantage any organization can have is employees who care.”
Mel Kleiman’s statement is simple yet effective. In his recent article, Kleiman discusses the importance of finding and hiring employees who care. These kinds of employees give discretionary effort, which is the definition of an engaged employee.
Engaged employees care about doing their job well, they care about the company’s products and services, they care about themselves and, most importantly, they care about the customer. Employees who care about customers provide superior service and experiences, which organically translates into increased customer retention and sales.→ Read More