Entries by Marci Peters

Finding Your Career Passion

Richard Branson said, “If you find what you are truly passionate about, then finding your career will not be too far away. It’s a lesson I have learned from my years creating businesses. I’ve never had what I would call a job, but I’ve worked every day for five decades.”

What Branson describes above encapsulates why doing what you love is so important. If you’re impassioned by your career, the odds of you being successful increase exponentially. So many people work solely for a paycheck with little to no thought about whether they truly enjoy their job.→ Read More

Customer Service: Do it Right the First Time!

We have all experienced the good, the bad and the ugly of customer service. Often, customer service tends to fall into the bad and ugly categories. We have all gritted our teeth before calling a company for service or walking into a store to return an item, fearful of a confrontation because of a rigid policy, or simply because of the bad attitude (usually attributable to ineffective training!) of the person serving us. But whatever the cause, poor customer service can have a lasting effect on both the business offering it and the person on the receiving end.→ Read More

5 Keys: How to Become an Inspirational Leader

How important is it to have inspirational leadership versus average leadership? The answer: Very important. According to Great Leadership, organizations with the highest quality leaders were 13 times more likely to outperform their competition in key bottom-line metrics such as financial performance, quality of products and services, employee engagement and customer satisfaction. Which is why it should be mission-critical for businesses to focus on developing inspirational leaders to improve company culture, teamwork, performance and bottom-line results.

CEOs are focusing on leadership development opportunities for their workforce more than ever to maximize business performance and encourage their employees to reach their full potential.→ Read More