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Profile image of author: Marci Peters

About Marci Peters

Marci Peters began her 20+ year Customer Experience & Contact Centre profession in the telecom space, but she has spent the last four years with Achievers - Changing the Way the World Works. She believes strongly that customer needs shape the business and employees are your most valuable investment. She has a proven track record in tactical execution of strategic customer initiatives to transform service delivery and drive positive results.

Entries by Marci Peters

  • Finding Your Career Passion

    /1 Comment/in Employee Engagement/by Marci Peters

    Richard Branson said, “If you find what you are truly passionate about, then finding your career will not be too far away. It’s a lesson...

  • Customer Service: Do it Right the First Time!

    /0 Comments/in Achievers Exclusives/by Marci Peters

    We have all experienced the good, the bad and the ugly of customer service. Often, customer service tends to fall into the bad and ugly...

  • 5 Keys: How to Become an Inspirational Leader

    /6 Comments/in Leadership/by Marci Peters

    How important is it to have inspirational leadership versus average leadership? The answer: Very important. According to Great Leadership, organizations with the highest quality leaders...