Culture of Trust

The Currency and Culture of Trust: 5 Ways to Improve Trust Within the Workplace

iPhone

By: Bobi Seredich
Co-founder, Southwest Institute for Emotional Intelligence

Picture this: Your phone rings and you see the caller I.D. pop up on the screen. The little voice in your head questions, “Should I answer the call or send it straight to voicemail?” It’s understandable that we don’t always want to pick up our calls. But have you ever put yourself in the other person’s shoes and wondered how many times someone has chosen to not answer your calls?

As leaders, it’s important to get every call answered.→ Read More

ACE 2016 Event

ACE 2016: Our keynote lineup

We’re thrilled to announce Joan Lunden, Mel Robbins, and Spencer West as the keynote speakers for Achievers Customer Experience (ACE) 2016.

Create a magnetic company culture with recognition and great data

Real-time recognition platforms can give you the data you need to create and sustain a magnetic company culture.

Employee Appreciation Day

Achievers employees, we appreciate you!

In honor of Employee Appreciation Week, we wanted to highlight a handful of our A-mazing employees. While we didn’t have the space to feature everyone, all members of the Achievers family deserve recognition. We hope you’ll be recognizing your employees this week as well!

Need ideas for how to do it? Get 30 fun, fresh ideas for celebrating Employee Appreciation Day!

2016-EAW_social_4 2016-EAW_social_6 2016-EAW_social_8 2016-EAW_social_10 2016-EAW_social_12 2016-EAW_social_14 2016-EAW_social_16 2016-EAW_social_18 2016-EAW_social_20 2016-EAW_social_22 2016-EAW_social_24 2016-EAW_social_262016-EAW_social_2Read More

Achievers 50 Most Engaged Workplaces Awards

Applications now open for the 2016 Achievers 50 Most Engaged Workplaces™ Awards!

The Achievers 50 Most Engaged Workplaces Awards™ recognize top employers that display leadership and innovation in engaging their workforce. Apply today!

Marcus Buckingham at ACE 2015

Seismic shift #3: From theoretical models to real-world behaviors

The third of the seismic shifts that will affect human capital, human resources, and the human experience at work is the move from theoretical models to real-world behaviors, according to best-selling author and management expert Marcus Buckingham.

As he explained at Achievers Customer Experience 2015, the seismic shifts will force organizations to zoom in from current broad, depersonalized views to localized, team-based approaches to talent management. Buckingham, who also is the founder and chairman of TMBC, shared that today’s HR development tools are based on models, not people.→ Read More

Marcus Buckingham Performance Ratings

Seismic shift #2: From big data to real-time, reliable data

Marcus Buckingham, best-selling author and founder of TMBC, outlined the three seismic shifts in talent management that will take an organization’s focus down to the local level, upset the traditional performance review process, and up-end traditional competency models.  During his keynote at Achievers Customer Experience (ACE) 2015, Buckingham explained that organizations will need to move from big data to real-time, reliable data.

According to him, performance ratings data is typically “garbage” because it is generated only once or twice per year, and it’s based on the fallacy that human beings can be reliable of raters of other human beings.→ Read More

Marcus Buckingham Talent Management

Seismic shift #1: From serving the organization to serving the team leader

The three seismic shifts that will affect human beings, human capital, and human resources, according to Marcus Buckingham, best-selling author and chair and founder of TMBC, will change organizations’ focus down to the local level, upset the traditional performance review process, and up-end traditional competency models.

At Achievers Customer Experience (ACE) 2015, he elaborated on the first of three: the shift from serving the organization to serving the team leader. As he noted, in any given company, with policies, procedures, culture, and environment being equal, the success of teams can still vary wildly.→ Read More

Marcus Buckingham at ACE 2015

3 seismic shifts that will reshape organizational behavior

There are three seismic shifts underfoot that will affect human capital, human resources, and the human experience at work.

These shifts will force organizations to zoom in from their broad, depersonalized view and instead take a localized, team-based approach to talent management. According to best-selling author and management expert Marcus Buckingham, organizations need to overhaul the traditional performance review process and upend existing competency models.

Buckingham, who also is the founder and chairman of TMBC, has dedicated his career to exploring and addressing the complex issues of strengths, management, and leadership in the workplace.→ Read More

Jennifer MClure at ACE 2015

HR, get the C-suite’s attention by keeping the bottom line in mind

Today’s HR professionals should think of themselves as business leaders who happen to work in human resources. When they behave that way, they will be perceived that way by the C-suite, according to Jennifer McClure, president of Unbridled Talent LLC.

McClure spoke at Achievers Customer Experience 2015 about “Getting the C-Suite’s Attention: 7 Strategies for Transforming from HR Leader to Business Leader.” For the past three years, CEOs have listed Human Capital as their number-one challenge, and they look to human resources to help them overcome that challenge.→ Read More

Dan Harris Meditation ACE 2015

Is meditation magic? It can quiet the brain, lower job stress, and increase focus

Imagine having a panic attack: a sudden feeling of terror that can strike without warning, even during sleep, and that can make you feel like you are having a heart attack or going crazy. Now imagine having one on live television with 5+ million people watching. That’s just what happened to Dan Harris, ABC news correspondent, co-anchor and author of 10% Happier: How I tamed the Voice in my Head, Reduced Stress without losing my Edge, and Found Self-Help that Actually Works.Read More

Human Experience at Work

Today’s workforce mindset – employees want a human experience

 

In today’s competitive economy, if two organizations are both doing a great job engaging their workforces, what makes one of them better than the other? Aon Hewitt recently surveyed 2,539 employees at companies of 1,000 or more across several industries, and Raymond Baumruk, partner and leader in the firm’s Next Practices/Employee Research & Insights group, shared top findings with attendees of Achievers Customer Experience (ACE) 2015.

Baumruk said they were somewhat surprised to find that the things many companies see as “differentiators,” employees actually view as “table stakes,” or basic expectations of potential employers.→ Read More

Bobi Seredich at ACE 2015

Day 1 at ACE 2015: EI is the X factor that creates engaging and inspiring leaders

The threshold competencies for a successful leader are IQ, technical skills, and emotional intelligence (EI). While most of us would think that IQ and technical skills are most important, in reality EI is twice as important as a predictor of leadership success.

In her Achievers Customer Experience 2015 (ACE) session, Bobi Seredich, co-founder of Southwest Institute for Emotional Intelligence, explains how EI is not only important for leaders, but also organizations as a whole. According to Seredich, EI and the ability to connect with your colleagues becomes even more important as one moves into senior leadership positions.→ Read More

Cox Automotive

Rewards & Recognition + Community Relations = A Winning Combination

At Achievers, we love our customers. We’re interviewing them to highlight their expertise, advice, and secrets to success. 

Cox Automotive, a leading provider of products and services that span the automotive ecosystem worldwide, has nearly 25,000 employees working across more than 24 brands, including Autotrader, Kelley Blue Book, Manheim, and a number of other best-in-class companies. Cox Automotive’s expansion over the past few years has created an interesting opportunity for Heather Markle, Cox Auto’s Manager of Rewards & Recognition.

How many of you remember your Achievers launch?→ Read More

Elements of Employee Engagement

The 8 elements of employee engagement

We’re often asked how we pick the winners of the coveted 50 Most Engaged Workplaces™ Awards. The answer? We measure companies in relation to eight key drivers of employee engagement, which together form the foundation of every successful human capital strategy. What are these eight elements—and more importantly, does your organization have them?

The route to employee engagement

Infographic: The route to employee engagement

The most successful businesses are rooted in an engaged workforce, where employees are valued for their contributions. It seems simple, yet many companies are missing the mark when it comes to connecting their employees with core engagement factors like their company’s mission, their experience of recognition at work, and their workplace culture.

This is the “greatness gap” that many employers are dealing with today. HR and business leaders work hard to create a company mission and vision, craft a culture statement, and roll out employee recognition programs … yet something’s still not clicking.→ Read More

Achievers Customer Experience

6 reasons why you should attend Achievers Customer Experience 2015

by Rebecca Wetherbee

If you haven’t been to Achievers Customer Experience (ACE) before, you’re probably wondering why you should come. What’s in it for you?

ACE is more than just a user conference; it’s an incredible opportunity to learn from top-notch speakers, earn HRCI recertification credits, and socialize with like-minded people, all against the backdrop of one of the most beautiful cities on Earth: San Francisco.

We’ve come up with six distinct reasons why you should come join us at ACE this November 2nd & 3rd:

  1. Compelling Content

We’ve carefully crafted sessions that will appeal to all of our attendees, whether you’re a customer of ours or not.→ Read More

ACE Achievers Customer Experience 2015

ACE 2015: Join us in November to Learn & Earn HRCI Recertification Credits!

More than 100,000 HR professionals across the globe hold certification from the HR Certification Institute (HRCI), the premier HR credentialing organization dedicated to setting the standard for HR mastery and excellence around the globe. These dedicated professionals understand how important engagement is in creating a positive, innovative, and successful workforce. A big factor in the value of working with HRCI certified professionals is knowing that they are committed to their field and make continuing professional development a high priority.

We want to make it easier for any HR professional holding an HRCI PHR, SPHR, GPHR, or California credential to earn recertification credits while they learn at the Achievers Customer Experience (ACE) 2015!→ Read More

Engage Reader Survey

Achievers selected in Gartner’s employee recognition and rewards software guide

Gartner recently completed their “Technology Overview for Employee Recognition and Rewards Software,” a comprehensive look at the evolution of R&R technologies over the past five years. They investigated a variety of solutions, including the Achievers Employee Success Platform, to determine what features and functionality consumers can expect, the common use cases for employee recognition platforms, and what criteria HR and IT professionals should use to select a solution.

You can access their full findings and recommendations on our website.→ Read More

Building a Business Case for Social Recognition

Building a business case: How to convince your company it’s time for a social recognition program

By now, you’ve heard the news: employee engagement is a huge challenge for the modern workforce. As a result, businesses are dealing with high turnover rates, absenteeism, low performance numbers, and loss of customers.

Studies have revealed that employee recognition is one of the top drivers of engagement, so for many HR professionals, recognition seems like the silver bullet.

Brandon Hall Employee Engagement Social Recognition

 

In fact, in 2014, Brandon Hall Group discovered that companies that invest in social recognition programs see a 96% employee participation rate in engagement efforts, versus only 38% participation with other types of engagement programs.→ Read More

Achievers 50 Most Engaged Workplaces

Announcing the 2015 50 Most Engaged Workplaces™ winners!

Today, we’re excited to announce the 50 Most Engaged Workplaces in North America for 2015. This annual award recognizes top employers that display leadership and innovation in engaging their workplaces.

Our panel of judges evaluated each applicant based on the Eight Elements of Employee Engagement™: Communication, Leadership, Culture, Rewards and Recognition, Professional and Personal Growth, Accountability and Performance, Vision and Values and Corporate Social Responsibility.

The panel of judges was comprised of academic and thought leaders on employee engagement from organizations such as the Society for Human Resource Management (SHRM), Human Capital Institute and Human Resource Executive.→ Read More

Best Companies in the World

Learn from the Best: The Most Amazing Companies in the World

Are you ready to feel inspired and motivated by some of the top companies worldwide?

With new businesses popping up everywhere, “fun and hip” companies are pretty widespread. Businesses claim bragging rights based on all sorts of measures, like great benefits, cool products, flexible work hours, and free lunches. So how can we differentiate these surface-level trendy workplaces from truly amazing companies?

One way is to ask the company’s building blocks – its employees. Unfortunately, based on measures of employee engagement, amazing workplaces are not quite as widespread as they appear.→ Read More

MGM Resorts International and Achievers

MGM Resorts: 2 Takeaways from a Game-Winning People Strategy

What does it take to implement a remarkable employee engagement strategy?

Last week, Achievers had the pleasure of hosting Christopher Henry, VP of Talent and Organizational Development for MGM Resorts International, on the webinar titled, How to Put Employees First to Win Customers. Chris shared with us how MGM’s investment in the development of their people and culture is largely responsible for the brand’s amazing turnaround.

This isn’t the first time we’ve been exposed to MGM’s awesome People Strategy; MGM submitted a stellar application that won them a spot in the Achievers 50 Most Engaged Workplaces™ Awards in 2013.Read More

The Engaged Workplace

The Engaged Workplace: More than Free Lunch

“How do I keep my top employees happy and excited to come to work?”

Whether you’re a high level manager, an HR professional or a small business owner, chances are you’ve asked yourself this question at least once. Happy employees are something companies strive for. After all, they’re the ones that stick around, right? And from a business perspective, happy employees deliver results. 

But in today’s millennial-laden workforce, where bean bag chairs, cocktail hours, and free lunches are almost a given, it takes a bit more to keep your top talent chipper.→ Read More

[Webinar] Engage your multi-generational workforce and inspire a new wave of business success

Gartner_logoWorkforces at top-tier companies are becoming younger, more social, and less employer-loyal by the day. For these organizations, achieving business goals is about more than just employee tenure and traditional Years-of-Service awards. In order to succeed in today’s competitive talent market, best-in-class organizations are utilizing technologies that recognize their employees’ valuable contributions, encourage them to work harder and smarter, and best of all, make them happier at work.

Research shows that multifaceted employee rewards and recognition programs help organizations reach their business goals by better aligning their employees with company culture and motivating them by celebrating their individual success.→ Read More

The “How To” Era Has Arrived

logoGuest post by: Jeff Waldman

Let’s take a trip back in time to the medieval days.  The date was December 16, 2011.  Yes, that was the medieval period in HR. Fear not, a lot has happened since then and here is the story.

I had some experiences, which turned into several observations, which evolved into ideas, which morphed into a concept, and then emerged into a launched initiative.  That initiative (drum roll please) was called SocialHRCamp.  During this period of time between “experience” and “launched initiative” I identified a handful of specific reasons why this initiative was an investment in the future of how we do business in HR. → Read More

Inspiring Employee Success: ACE 2013 Day 1

cupcakesAchievers Customer Experience 2013 kicked off yesterday with inspiring stories and insight of engagement, innovation, and success!

The Achievers team welcomed nearly 500 smiling faces to our fourth annual event, making ACE 2013 the largest conference focused on employee engagement in North America. The opening keynote from Achievers Founder Razor Suleman, CEO Pat Quirk, Chairman Craig Conway, and incredible guests Nora Costa of CVS, Hollie Delaney from Zappos.com, Vicky Stewart of Samsung, and Amy Grant from 3M set the tone with stories of passion in action, innovation, and the next generation of the Achievers platform.→ Read More

Ceridian: “Being recognized as one of the 50 Most Engaged Workplaces™ is a jewel in our crown”

Achievers 50 Most Engaged WorkplacesAs Executive Vice President and Chief People Officer of Ceridian, John Cardella wants to see his company become the #1 human capital management provider in the world—and he has a plan to make it happen.→ Read More

Royal Caribbean: “Great vacations begin with great employees”

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Royal Caribbean Cruises Ltd. has offices and operations around the world. Their ships, planes, tours, and operations span the globe from Europe to the Caribbean Sea, from the Tropical South Pacific to the American Northwest. With over 60,000 employees at sea and land in the United States, Canada, Europe, China, Brazil, Australia, and Mexico, Royal Caribbean understands the importance of a globally consistent Employee Success™ solution. Their Human Resources department motto is “Great vacations begin with great employees,” and it’s that attitude that has helped them become a leader in the travel industry.→ Read More

[SlideShare] 19 signs of disengagement (and what you can do to avoid them)

50 Most Engaged Applications Now OpenHave you ever felt like you’d rather put a pencil in your eye than attend your monthly team meeting?

If not, then you’re probably an engaged employee (congrats!). But perhaps you know someone that feels this way.

After all, disengaged employees tend to harbor feelings of animosity towards their employer. This is because disengaged employees are disconnected from business objectives, receive little to no recognition or constructive feedback, and worst of all—feel like they’re invisible to their employer.

On the flip side, top employers celebrate employee engagement because it’s an effective tool to boost bottom-line results through alignment and increased productivity, and also builds a competitive employer brand that attracts, retains, and inspires top performers.→ Read More

Ask Achievers: Development is the key to engagement

employee_engagement
How can I utilize training and development to improve employee engagement?

Training and development are important areas to focus on when trying to build an engaged workforce.→ Read More

Get more of what you want from Ask Achievers (FKA Ask Amelia)

Ask Amelia has officially transitioned to Ask Achievers! In light of this change, we’d love to get your feedback on what you value most from the Achievers advice column.

Arianna Huffington will be inspiring Employee Success™ at ACE 2013!

Co-founder and editor-in-chief of the highly successful Huffington Post, Arianna Huffington is an expert at thriving in the face of adversity, and ultimately leading both people and businesses through the toughest of times. Don’t miss her ACE 2013 keynote address Friday, October 4, 2013 and learn to redefine success with fearless leadership.

Margaritas on us! Stop by booth #2455 and say hi at SHRM 2013

Headed to SHRM 2013 in Chicago next week? Stop by booth #2455 to learn more about Achievers and Employee Success™. And grab a margarita while you’re at it.

[SlideShare] What will HR look like #in10years?

We asked the HR community what their predictions were for HR #in10years and we are excited to share these insights with you in our newest SlideShare.

The redefined HR pro is hot on SlideShare!

Our latest SlideShare presentation, “The redefined HR Pro,” is the Top Presentation on SlideShare and "hot on Facebook.” If you haven’t seen it yet, check it out now!

[SlideShare] The ArcelorMittal Dofasco story: Creating a culture of Employee Success

Our latest SlideShare illustrates ArcelorMittal Dofasco’s journey to achieve Employee Success. Follow along and learn to launch and maintain a successful rewards and recognition program with real business impact.

 

[Webinar recap] Building a culture of recognition: Credit Union ONE’s Employee Success™ Story

Organizations with high engagement rates are 78 percent more productive and 40 percent more profitable than disengaged organizations1. Top employers realize that an engaged workplace begins with a recognition-rich culture, and that is where the Credit Union ONE Employee Success story starts.
 

You can see clearly now: Google virtual tour inside Achievers Toronto

Achievers recently teamed up with Virtuo 360 Global to connect the Achievers office experience with Google street view for the world to see. Don’t just take our word for it—see our unique corporate culture for yourself!  

 

Announcing a new partnership between #TChat and Achievers

We are excited to announce our new online community partnership with TalentCulture #TChat!

Achievers was named one of the best places to work in North America!

Achievers was named one of the best places to work by three separate publications so far this year. We work hard to help our customers increase engagement and create a positive and productive work environment. These awards prove our efforts are paying off here at home, which makes the success exceptionally sweet.

Ask Amelia: What are the core criticals for applying for a job?

In our biweekly column, Ask Amelia, Achievers' head of HR Amelia Generalis addresses reader questions on creating employee success. This week Amelia explains to job seekers how to effectively sell their achievements.

[Webinar recap] Using Achievers to drive employee success

On March 6, Achievers introduced Einstein to customers and analysts at a live event in our Toronto office. This week, Razor Suleman, Achievers founder and chairman, brought his dynamic presentation to the Internet in part one of a two-part Einstein webinar. If you weren’t able to tune in live, here’s an overview of the highlights you missed.

A paycheck is not a thank-you

In his recent webinar, “Obtaining and Sustaining Executive Buy-In,” David Brennan makes the business case for rewards and recognition and provides five strategies for obtaining executive buy-in.

[Storify] #A_Chat Wrap Up: March 27th, 2013

We’ve compiled the best comments and interactions from our #A_Chat during this week’s "Achieving and Sustaining Executive Buy-In" webinar with David Brennan, CFO/COO of Achievers.

Achievers is now on SlideShare

Check out the new Achievers SlideShare account and follow us for the latest news and trends in employee engagement, best practices, and on-demand thought leadership. 

[Webinar recap] How to unlock the key to your employees’ success

In this recap of our recent webinar, you’ll learn how powerful analytics, communication, and transparency help managers make better decisions to unleash their talent, and how this manager insight impacts employee engagement and performance.
 

Come say hello! Achievers is coming to a town near you.

We've been hitting the road a lot lately, speaking at conferences and spreading the word about recognition. If you are planning on being at any of this month’s upcoming events, stop by and say hi! We’d love to hear from you.