Employees are a core determinant of company success, but with a staggering 68% rate of employee disengagement, it’s clear that effectively leveraging their full potential can be a precarious task. Factors that drive employee engagement vary across employees, but a crucial factor is how connected they feel to their company’s culture and values. In fact, 82% of employees believe culture is a competitive advantage, yet only 28% believe that they understand their culture well. Creating a great company culture is not an easy ‘drag and drop’ nor can it be quickly implemented to garner immediate results; it requires a thought-out strategy and the right tools to help execute.→ Read More
Keeping your employees fully engaged during the holiday season, from Thanksgiving to New Year’s Day, is challenging. Workloads can get heavier as co-workers take time off. Employees are thinking about friends and family members who are off work for the holidays. Children are out of school, complicating scheduling. Employees must work extra hours in order to meet customer demands. Managers push their employees harder to meet year-end goals, yet often fail to give them adequate recognition. With only 34.1 percent of employees engaged at work at the best of times, it’s especially important not to lose sight of employee appreciation and recognition during the stressful holiday season.→ Read More
By: Amit Kaura
Senior Manager, Software Engineering, Achievers
Are your employees reaching their full potential at work? According to a Middlesex University study cited in a recent Sh!ft infographic, of almost 4,300 workers polled, a whopping 74% felt that they weren’t achieving their full potential at work. So how does a business engage its employees to make them feel empowered and more productive? One answer is by providing the right learning and development opportunities.
But how do you determine which learning and development opportunities are right for your employees?→ Read More
How important is it to have inspirational leadership versus average leadership? The answer: Very important. According to Great Leadership, organizations with the highest quality leaders were 13 times more likely to outperform their competition in key bottom-line metrics such as financial performance, quality of products and services, employee engagement and customer satisfaction. Which is why it should be mission-critical for businesses to focus on developing inspirational leaders to improve company culture, teamwork, performance and bottom-line results.
CEOs are focusing on leadership development opportunities for their workforce more than ever to maximize business performance and encourage their employees to reach their full potential.→ Read More
Every manager and HR professional views employee turnover as a headache, but do you actually know how expensive and damaging it can be to your organization? Here’s a look at the dimensions of this complex problem and some tested managerial practices to alleviate it with long-term solutions.
The dimensions of the problem
Current statistics from Catalyst show that it costs an average of one-fifth of an employee’s salary to replace that person, which means that for a position paying $50,000 a year, your replacement costs will generally run over $10,000.→ Read More
Now more than ever HR professionals are being called upon to demonstrate their value and generate tangible business results through their efforts. This can feel exciting and terrifying at the same time. It opens up a tremendous opportunity to leave your thumbprint on the organization’s bottom line. It also provides an opening to make a positive impact on your organization’s “emotional culture” – recently defined in the Harvard Business Review as: “The shared affective values, norms, artifacts, and assumptions that govern which emotions people have and express at work and which ones they are better off suppressing.”
Why is this important?→ Read More
Most of your company’s expenses are unavoidable, but employee attrition is one of the costs that you can have significant control over. Employee attrition can cost six to nine months’ worth of the departing worker’s salary, so it’s in your best interests to find ways to address employee attrition head-on. Of course it’s necessary to create a culture in your organization that makes people want to stay — but it’s equally important to be able to recognize which employee is planning to quit next.→ Read More
Skeletons in closets, magic disappearing acts, and people masquerading as someone else: Is Halloween coming or is it just the normal everyday stuff of HR nightmares? This year, avoid spooky business in the office by brushing up on these important HR trends.
#1: Unsuccessful New Hires Haunting Your Halls
A recent survey by Leadership IQ reported that, “46 percent of newly hired employees will fail within 18 months.” Forty-six percent! And it isn’t that you read their resumes wrong or they falsified their background and experience — it’s that those new hires simply are not a good fit for your company.→ Read More
A recent study from researchers at the University of Warwick, cited by Entrepreneur magazine, revealed that happiness makes people 12% more productive. Said the authors of the study, Professor Andrew Oswald and Dr. Daniel Sgroi from the Department of Economics at the University of Warwick:
“Companies like Google have invested more in employee support and employee satisfaction has risen as a result. For Google, it rose by 37%… Under scientifically controlled conditions, making workers happier really pays off.” Added Dr.
The role of a leader is to empower, engage, enable, and develop those around them in the workplace. It’s not an easy task and requires daily tending. So, how does one become a great leader? Marcus Buckingham, best-selling author and management expert, spoke at Achievers Customer Experience (ACE) Conference last fall on what makes a great leader. He shared two questions that exceptional leaders consistently ask their team: “What are you working on?” and “How can I help?” Buckingham’s argument is that these two questions should be at the core of every leader.→ Read More
Dr. Donald Clifton’s book How Full Is Your Bucket revealed the number one reason people leave their jobs is because they don’t feel appreciated. But there’s a proven way to address this problem: focus on employee engagement. According to a Harvard Business Review study, 71% of respondents rank employee engagement as very important to achieving overall organizational success and recognition happens to be the #1 driver of employee engagement.
It’s clear businesses need to focus more on employee engagement and recognition strategies.→ Read More
Life would be simple if hiring the best people were only a matter of offering competitive pay. Incentive Magazine revealed employee benefits are more valuable than ever – according to MetLife’s 10th annual study of employee benefits trends, there is a strong relationship between satisfaction with benefits and overall job satisfaction. In today’s tight talent market, employers have to claim a unique position for their brand if they want to snag the top-tier candidates. Here are five compelling perks your business can use to make all your job openings magnetic.→ Read More
Did you know 78% of consumers have abandoned a transaction or not made an intended purchase because of a poor service experience? Don’t let your business suffer due to weak customer service. With product and service information so easily accessible online, customer service can be can be a key differentiator for your business if delivered in a strategic way to add unbeatable value. Discussing what something is or how it works is the bare minimum of what a customer expects from a customer service interaction.→ Read More
Bad managers cost businesses billions of dollars each year. According to Gallup, managers account for at least 70% of variance in employee engagement scores across business units. Gallup also discovered that great managers tend to share the following traits: motivational, assertive, accountable, transparent, and makes decisions based on productivity, not politics. As a manager, your success depends on both your and other people’s efforts. To get the optimal performance from your team members and be the best manager you can be, follow these 7 tips:
1.→ Read More
According to a recent article in The Huffington Post, 3 out of 4 employees report that their manager is the worst and most stressful part of their job, and 50% of employees who don’t feel valued by their boss plan to look for another job in the next year. Don’t lose top talent because of poor management. We’ve compiled the top 10 things that leadership should never do if they want to keep their employees happy and engaged in the workplace.→ Read More
How do you handle rewards and recognition within your workforce? Has your company kept pace with current trends in HR and the widely recognized need for employee engagement programs? Most importantly, are you aware that 51% of employees are not happy at work and that, according to Gallup, fully 87% of employees worldwide are not engaged? It has been proven that engagement is crucial for business growth. Business2Community recently reported that organizations with highly engaged employees outperform those with low employee engagement by 202%.→ Read More
Social Media and Blog Manager, Achievers
About Kellie Wong
Kellie Wong is the Social Media and Blog Manager for Achievers. She manages Achievers’ social media presence and The Engage Blog, including the editorial calendars for both. In addition to writing blog content for The Engage Blog, she also manages and maintains relationships with 20+ guest blog contributors and edits every piece of content that gets published.→ Read More
Last night in Toronto, Achievers announced the winners of the Elite 8 at the Achievers 50 Most Engaged Workplaces™ Awards Gala. In a setting that was a perfect mix of glitz and industrial chic, the award recipients and representatives from almost every one of the 50 companies included on this year’s list enjoyed dinner, drinks and good times at the Steam Whistle Brewery in the heart of downtown Toronto. The event also provided attendees ample opportunity to network with peers from some of the most easily recognizable and highly successful companies in the world, and for entertainment, the world famous Second City comedy troupe.→ Read More
Did you know companies in the top quartile of employee engagement see significantly better business results than bottom quartile organizations? According to Gallup, engagement leaders see 21% higher productivity, 22% higher profitability and 41% higher quality of work. This is also supported by Aon Hewitt, which found that a 5% increase in employee engagement is linked to a 3% increase in revenue growth in the subsequent year.
One company that is doing what it takes to stay in the top quartile of employee engagement is the world-leading communications technology and services company, Ericsson.→ Read More
By: Jeff Waldman
Head of Talent, Security Compass
It is no secret that there is a positive correlation between highly engaged workforces and strong employee productivity and business performance. Depending on who you talk to the numbers may vary, but all the data points to the fact that engagement drives performance. With all of this recent attention on employee engagement and its impact, it’s not surprising that boosting engagement is becoming a number one priority of C-level executives around the globe, a claim supported by Deloitte’s 2015 Global Human Capital Trends survey.→ Read More
By: Karin Volo
Chief Joy Bringer, Evoloshen Academy
“I love my job!”
“I can’t wait for Monday again!”
“I’m doing what I was born to do!”
“I am living my life’s purpose!”
“I don’t consider this work—it feels like play!”
“Where did the day go? I got so much done!”
“This is the best company to work for!”
How often do you hear these types of statements? Or perhaps we should ask have you EVER heard anyone saying these things?
Within highly engaged organizations, statements like these are actually pretty common.→ Read More
Millennials are the hot topic of conversation in human resources departments today. This much talked-about but little-understood new generation is coming into its own in the workforce and will soon represent more than half of all U.S. employees. As baby boomers continue to retire, companies are facing the challenge of attracting and retaining millennials to replenish their ranks. With this backdrop, understanding the kind of corporate culture millennials desire and the forces that motivate them is key. But when you dig a little deeper, you will find that many of the same forces that motivate millennials also have a broader positive impact on your entire workforce, no matter their generation or demographic.→ Read More
By: Bobi Seredich
Co-founder, Southwest Institute for Emotional Intelligence
Picture this: Your phone rings and you see the caller I.D. pop up on the screen. The little voice in your head questions, “Should I answer the call or send it straight to voicemail?” It’s understandable that we don’t always want to pick up our calls. But have you ever put yourself in the other person’s shoes and wondered how many times someone has chosen to not answer your calls?
As leaders, it’s important to get every call answered.→ Read More
Employee performance reviews are often awkward and uncomfortable. Feedback, whether positive or critical, can be difficult to deliver or accept. Yet providing feedback to employees is an important way for a company’s leadership to guide the organization. Employees also want feedback; employee engagement increases when employees get more feedback, more frequently; and, they’re less likely to quit.
Tips for Managers
- Review expectations. Take a look at the feedback employees received last year, along with their self-appraisals and development plans.
- Evaluate performance.
How happy and engaged are our employees? It’s an important question that every business should want to know the answer to. We hate to break it to you, but according to our latest employee survey, 51% of employees are not happy at work. What does that mean for your business? The less happy and engaged your employees are, the less productive your business will be as a whole. Start focusing on how to make your employees more engaged for better business outcomes.→ Read More
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch, former CEO of GE
The recent history of work has been characterized by increasing levels of automation, greater demands on workers’ time and an overall breaking down of the walls between work and home life.→ Read More
If you want your recognition program to make a real impact, be sure your teams are using these employee recognition best practices.
Everyone knows it’s essential to have a good company culture, but where is culture created? Is it at the executive level, or does it have to be grassroots?
Learn how to implement performance improvement plans in a way that will motivate employees, not lead to anger or resentment.
Disengaged employees can do real damage to your business, but it’s possible to turn them around.
Real-time recognition platforms can give you the data you need to create and sustain a magnetic company culture.
Losing employees can cause problems with morale, engagement, and productivity. Learn why employees quit and what signs you should look for.
Company mission statements are an important factor for aligning your employees. Here are several of the best for your inspiration.
Selecting the right social employee recognition system starts with picking a partner, then vetting their platform.
In honor of Employee Appreciation Week, we wanted to highlight a handful of our A-mazing employees. While we didn’t have the space to feature everyone, all members of the Achievers family deserve recognition. We hope you’ll be recognizing your employees this week as well!
Need ideas for how to do it? Get 30 fun, fresh ideas for celebrating Employee Appreciation Day!
Happy Employee Appreciation Week! At Achievers, this is one of our favorite times of year. While we believe strongly in appreciating our employees all year long, there is something special about a week when companies across North America realize that it’s time to do something extra special.
For those of you who aren’t using the Achievers platform, we wanted to give you an easy way to send recognition cards to your hard-working colleagues. That’s why we’ve created an Employee Appreciation Week tool where you can pick from a variety of different digital cards and email them to anyone who deserves to be appreciated.→ Read More
As a manager, you’re aware that it’s important to give employees everyday recognition, praise, and feedback. You’ll do a better job of effectively delivering this recognition, however, if you understand the reasons behind it. Here are three primary effects you’ll experience from building employee recognition into your daily workplace culture:
- Better morale: Acknowledging the hard work and dedication that employees invest in your company is a good way to give them “a sense of ownership and belonging,” according to HR Council.
Employee engagement is “the top human resource challenge organizations anticipate facing in the next three to five years,” according to a survey conducted by the Society for Human Resource Management. If you want to stay ahead of this challenge, you need to keep your employee engagement strategy fresh, relevant, and exciting for all of your employees. Here are a few employee engagement ideas we think you should implement in 2016:
by Kevin Sheridan
This time of year, it’s natural to become reflective; to reflect on the last year and on resolutions you have for the New Year.
One of my central messages in my keynote presentations is to encourage more reflection on job engagement. Roughly 60% of the worldwide workforce is not Engaged or Disengaged in their job, otherwise known as the middle category of Ambivalence. A large reason so many people are stuck in this “blah” middle category is that they have not reflected on whether they are in the right job in the first place, or as Jim Collins said in his best-seller Good to Great, “the right seat on the bus.”
The great news is that we, as managers and employees, are already empowered to do something about it and re-cast ourselves into the right job or seat on the bus. → Read More
The workforce is changing rapidly, and many companies are struggling to update their talent management process to keep pace with new workplace cultures. Companies that can’t keep up with the expectations of today’s employees will see a decline in engagement — and a corresponding decrease in their bottom line.
A 2015 report by the Society for Human Resources Management (SHRM) gives a look into current levels of staff engagement. According to the report, only 39 percent of respondents are “very satisfied” with their job, indicating that there is a lot of work ahead for managers in the upcoming year.→ Read More
The performance review process is undergoing a revolution. One by one, mega-corporations like GE, Adobe, Accenture, Microsoft, and Netflix are announcing they’re scrapping their annual rankings- or ratings-based performance management systems and replacing them with real-time feedback systems. The reason is clear: Real-time feedback is a better fit for today’s fast-paced business environment and a younger, tech-savvy generation of workers.
Out with the archaic system
The traditional annual or semi-annual employee performance review system is the model that most businesses still use to assess performance, justify compensation increases, and provide feedback.→ Read More
The holiday season is a cheery time, filled with lights, presents, and time with loved ones. Unfortunately, it’s also a stressful and exhausting time for employees trying to balance work and holiday responsibilities. So, in the spirit of giving, here are seven tips for helping employees deal with stress management in the office:
- Provide free flu shots at work
Arranging for free flu shots at work saves employees a trip to the physician’s office or pharmacy. This simple act also sends the message that you care about their health and time.→ Read More
Difficult, upset or angry clients create challenges for your workplace beyond the obvious need to turn dissatisfied customers into happy ambassadors for your business. When your employees routinely deal with difficult customers, the work environment can become highly stressful, and as a manager you have to take steps to guard against damage to employee morale. Failure to recognize and support workers who undergo this kind of pressure can harm your business and create a negative feedback loop: Stressed employees will provide poorer customer service and eventually seek a different job.→ Read More
The winter holiday season is often a distracting time for employees. They may be hosting family members or planning to travel, the kids are home from school, and they may be working under generalized holiday stress. The common outcome for business is a high absentee rate and a distracted work force, leading directly to lowered productivity. As a manager, it’s your job to find positive ways to keep everyone on task. Below are three basic tips to keep your employees enthusiastic about their jobs despite the pressures of the season.→ Read More
In today’s competitive economy, if two organizations are both doing a great job engaging their workforces, what makes one of them better than the other? Aon Hewitt recently surveyed 2,539 employees at companies of 1,000 or more across several industries, and Raymond Baumruk, partner and leader in the firm’s Next Practices/Employee Research & Insights group, shared top findings with attendees of Achievers Customer Experience (ACE) 2015.
Baumruk said they were somewhat surprised to find that the things many companies see as “differentiators,” employees actually view as “table stakes,” or basic expectations of potential employers.→ Read More
The threshold competencies for a successful leader are IQ, technical skills, and emotional intelligence (EI). While most of us would think that IQ and technical skills are most important, in reality EI is twice as important as a predictor of leadership success.
In her Achievers Customer Experience 2015 (ACE) session, Bobi Seredich, co-founder of Southwest Institute for Emotional Intelligence, explains how EI is not only important for leaders, but also organizations as a whole. According to Seredich, EI and the ability to connect with your colleagues becomes even more important as one moves into senior leadership positions.→ Read More
by Rachel Heller, Technical Writer at Achievers
Making employee milestones matter
The newest addition to our end-to-end Celebrations offering for service anniversaries, the Celebration Card, makes celebrating employee milestones like service anniversaries not just easy for HR, who carry the bulk of the administrative burden, but also for managers and employees who are typically left to put something together to mark the occasion.
With Celebrations and the new Celebration Card, all of the personal stories that celebrate an employee’s unique path are brought to life by colleagues in one social, interactive digital card.→ Read More
When you’re looking for ways to increase your employees’ well-being, your thoughts probably turn to medical benefits, steps challenges, and perks like healthy snacks in the kitchen. It’s true that those considerations all matter, but there’s another factor in employee engagement and job satisfaction that’s pervasive, yet often overlooked: office design. “The evidence linking good office design and improved health, well-being and productivity of staff is now overwhelming,” according to Jane Henley, CEO of the World Green Building Council. But you don’t need a brand-new building to improve your employees’ work experience.→ Read More