The role of a leader is to empower, engage, enable, and develop those around them in the workplace. It’s not an easy task and requires daily tending. So, how does one become a great leader? Marcus Buckingham, best-selling author and management expert, spoke at Achievers Customer Experience (ACE) Conference last fall on what makes a great leader. He shared two questions that exceptional leaders consistently ask their team: “What are you working on?” and “How can I help?” Buckingham’s argument is that these two questions should be at the core of every leader.→ Read More
Dr. Donald Clifton’s book How Full Is Your Bucket revealed the number one reason people leave their jobs is because they don’t feel appreciated. But there’s a proven way to address this problem: focus on employee engagement. According to a Harvard Business Review study, 71% of respondents rank employee engagement as very important to achieving overall organizational success and recognition happens to be the #1 driver of employee engagement.
It’s clear businesses need to focus more on employee engagement and recognition strategies.→ Read More
Life would be simple if hiring the best people were only a matter of offering competitive pay. Incentive Magazine revealed employee benefits are more valuable than ever – according to MetLife’s 10th annual study of employee benefits trends, there is a strong relationship between satisfaction with benefits and overall job satisfaction. In today’s tight talent market, employers have to claim a unique position for their brand if they want to snag the top-tier candidates. Here are five compelling perks your business can use to make all your job openings magnetic.→ Read More
Did you know 78% of consumers have abandoned a transaction or not made an intended purchase because of a poor service experience? Don’t let your business suffer due to weak customer service. With product and service information so easily accessible online, customer service can be can be a key differentiator for your business if delivered in a strategic way to add unbeatable value. Discussing what something is or how it works is the bare minimum of what a customer expects from a customer service interaction.→ Read More
Bad managers cost businesses billions of dollars each year. According to Gallup, managers account for at least 70% of variance in employee engagement scores across business units. Gallup also discovered that great managers tend to share the following traits: motivational, assertive, accountable, transparent, and makes decisions based on productivity, not politics. As a manager, your success depends on both your and other people’s efforts. To get the optimal performance from your team members and be the best manager you can be, follow these 7 tips:
1.→ Read More
According to a recent article in The Huffington Post, 3 out of 4 employees report that their manager is the worst and most stressful part of their job, and 50% of employees who don’t feel valued by their boss plan to look for another job in the next year. Don’t lose top talent because of poor management. We’ve compiled the top 10 things that leadership should never do if they want to keep their employees happy and engaged in the workplace.→ Read More
How do you handle rewards and recognition within your workforce? Has your company kept pace with current trends in HR and the widely recognized need for employee engagement programs? Most importantly, are you aware that 51% of employees are not happy at work and that, according to Gallup, fully 87% of employees worldwide are not engaged? It has been proven that engagement is crucial for business growth. Business2Community recently reported that organizations with highly engaged employees outperform those with low employee engagement by 202%.→ Read More
Did you know companies in the top quartile of employee engagement see significantly better business results than bottom quartile organizations? According to Gallup, engagement leaders see 21% higher productivity, 22% higher profitability and 41% higher quality of work. This is also supported by Aon Hewitt, which found that a 5% increase in employee engagement is linked to a 3% increase in revenue growth in the subsequent year.
One company that is doing what it takes to stay in the top quartile of employee engagement is the world-leading communications technology and services company, Ericsson.→ Read More
Millennials are the hot topic of conversation in human resources departments today. This much talked-about but little-understood new generation is coming into its own in the workforce and will soon represent more than half of all U.S. employees. As baby boomers continue to retire, companies are facing the challenge of attracting and retaining millennials to replenish their ranks. With this backdrop, understanding the kind of corporate culture millennials desire and the forces that motivate them is key. But when you dig a little deeper, you will find that many of the same forces that motivate millennials also have a broader positive impact on your entire workforce, no matter their generation or demographic.→ Read More
Employee performance reviews are often awkward and uncomfortable. Feedback, whether positive or critical, can be difficult to deliver or accept. Yet providing feedback to employees is an important way for a company’s leadership to guide the organization. Employees also want feedback; employee engagement increases when employees get more feedback, more frequently; and, they’re less likely to quit.
Tips for Managers
- Review expectations. Take a look at the feedback employees received last year, along with their self-appraisals and development plans.
- Evaluate performance.
If your workplace recognition program is going to be successful, you need to have manager buy-in. Learn how to get your team leaders on board.
If you want your recognition program to make a real impact, be sure your teams are using these employee recognition best practices.
As more companies realize the value of employee recognition, workers need to get comfortable accepting professional praise.
Disengaged employees can do real damage to your business, but it’s possible to turn them around.
Real-time recognition platforms can give you the data you need to create and sustain a magnetic company culture.
Selecting the right social employee recognition system starts with picking a partner, then vetting their platform.
In honor of Employee Appreciation Week, we wanted to highlight a handful of our A-mazing employees. While we didn’t have the space to feature everyone, all members of the Achievers family deserve recognition. We hope you’ll be recognizing your employees this week as well!
Need ideas for how to do it? Get 30 fun, fresh ideas for celebrating Employee Appreciation Day!
Employee Appreciation Day is a great opportunity to reward and recognize your hard-working employees. These ideas are sure to please them.
As a manager, you’re aware that it’s important to give employees everyday recognition, praise, and feedback. You’ll do a better job of effectively delivering this recognition, however, if you understand the reasons behind it. Here are three primary effects you’ll experience from building employee recognition into your daily workplace culture:
- Better morale: Acknowledging the hard work and dedication that employees invest in your company is a good way to give them “a sense of ownership and belonging,” according to HR Council.
Employee engagement is “the top human resource challenge organizations anticipate facing in the next three to five years,” according to a survey conducted by the Society for Human Resource Management. If you want to stay ahead of this challenge, you need to keep your employee engagement strategy fresh, relevant, and exciting for all of your employees. Here are a few employee engagement ideas we think you should implement in 2016:
We’re big advocates of everyday recognition, but we agree that there are some employee milestones that deserve extra-special recognition. Whether it’s anniversaries, retirements, or other major accomplishments, observing milestones is a great way to show an employee that you care about their contributions. Here are a few ideas for how you can celebrate milestones with a bigger bang:
- Collaborate on a personalized reward
HR can collaborate with team leaders to figure out what type of employee rewards or celebration would be most meaningful to the employee, whether it’s a gift certificate to a favorite restaurant, or a cake in their favorite flavor and color.→ Read More
Gone are the days of poor working conditions, grueling hours, and no benefits. In recent years, companies have seen the importance of offering quality perks for their employees. This realization has spawned a steadily building competition among companies as they try to out-perk other employers. But with the myriad of options available, from unlimited vacation time, to office dogs, to free lunch, how can you tell if you’re creating a real impact or just spinning your wheels?
While company perks are not the primary reason candidates join companies, some benefits weigh heavier in a candidate’s decision process than others.→ Read More
The Thanksgiving holiday reminds us to be grateful for everything that enriches our lives. When you’re caught up in daily management tasks, however, it’s easy to forget how much you appreciate your coworkers and employees, and it’s easy to underestimate how much it would help to show more gratitude. When you show your staff you’re aware of — and grateful for — their contributions, you build a sense of shared purpose and strengthen the connection they feel to you and to the business.→ Read More
Remember how good it felt in grade school when the teacher put a sticker on your test because you got a perfect score? If you’re like most employees, not a lot has changed. You probably like recognition and rewards just as much now as you did then. Employee recognition fulfills our intrinsic need to be acknowledged for our achievements, and motivates us by making us feel accepted.
Not only does recognition make employees feel good, but companies that inspire their employees with meaningful recognition perform better in the marketplace.→ Read More
Employee engagement has gotten a lot of attention in recent years, as research repeatedly shows the link between engaged employees and high-performing organizations. However, the same body of research shows that many organizations believe they have far too many disengaged staff members. This is unfortunate, as the key to employee engagement isn’t much of a mystery.
The power of thank you
Employee engagement requires a people-centric connection between staff members and management, and there is no greater way to improve this connection than with meaningful employee recognition.→ Read More
When it comes to business success, engaged employees perform 20 percent better and are 87 percent less likely to leave an organization. As more employers start to understand the power of engagement, we see businesses strive to achieve a powerful trifecta of senior leadership, managers, and employees who align to achieve bottom-line goals.
In her Forbes article, “How To Succeed At Real-Time Talent Alignment,” Meghan Biro comments that to achieve alignment, “Ideally, your recruiting process should be linked to leadership, culture and the on-boarding process.→ Read More
At Achievers, we love our customers. We’re interviewing them to highlight their expertise, advice, and secrets to success.
Cox Automotive, a leading provider of products and services that span the automotive ecosystem worldwide, has nearly 25,000 employees working across more than 24 brands, including Autotrader, Kelley Blue Book, Manheim, and a number of other best-in-class companies. Cox Automotive’s expansion over the past few years has created an interesting opportunity for Heather Markle, Cox Auto’s Manager of Rewards & Recognition.
How many of you remember your Achievers launch?→ Read More
You’ve seen the YouTube videos of happy flight attendants creatively rapping the in-flight safety instructions, or read the stories of employees who have gone way beyond their job duties to help a customer. These make for great stories, but you can’t help but notice that most of these employees work for winning companies. Would the employees have gone above and beyond if they didn’t have a great work environment? Or would the companies be so successful without engaged employees?
You may think your employees are engaged now, but have you planned for the future?→ Read More
We hate to be the one to tell you this, but a lot of employees think sporting a company lapel pin is about as “in” as wearing socks with sandals. There are much better ways to reward your employees and reinforce your brand besides just handing out tchotchkes.
Companies today are getting extremely competitive when it comes to culture and perks. Does your employee engagement strategy reflect what employees truly want and even expect from their employers?
What’s out? Passé trends include:
- Ad hoc and disconnected recognition
- Annual or semi-annual feedback & bonuses
What’s on-trend today is:
- Collaboration and bottom-up communication
- Cross-team recognition
- Tailored but fair rewards
Modern recognition strategies are necessary to win in today’s competitive business landscape, and these strategies must be transparent and advanced – just like the modern workplace.→ Read More
Everyone likes to know that people around them notice and appreciate them.
This applies to the workplace too. We often hear organizations say that their number-one asset is their people. Considering this, businesses should be concerned that only 49 percent of North American employees are happy at work. According to WorldatWork, 89 percent of organizations report that they have some type of recognition system in place, but with these staggeringly low employee engagement rates, it’s clear that these programs are far from effective.→ Read More