Cox Automotive

Rewards & Recognition + Community Relations = A Winning Combination

At Achievers, we love our customers. We’re interviewing them to highlight their expertise, advice, and secrets to success. 

Cox Automotive, a leading provider of products and services that span the automotive ecosystem worldwide, has nearly 25,000 employees working across more than 24 brands, including Autotrader, Kelley Blue Book, Manheim, and a number of other best-in-class companies. Cox Automotive’s expansion over the past few years has created an interesting opportunity for Heather Markle, Cox Auto’s Manager of Rewards & Recognition.

How many of you remember your Achievers launch?→ Read More

Employee Recognition

Discover the irrefutable case for employee recognition

You’ve seen the YouTube videos of happy flight attendants creatively rapping the in-flight safety instructions, or read the stories of employees who have gone way beyond their job duties to help a customer. These make for great stories, but you can’t help but notice that most of these employees work for winning companies. Would the employees have gone above and beyond if they didn’t have a great work environment? Or would the companies be so successful without engaged employees?

You may think your employees are engaged now, but have you planned for the future?→ Read More

Employee Motivation

Why you should identify your employees’ intrinsic and extrinsic motivators

New generations entering the workforce have unique perspectives and expectations about meaningful work and motivating rewards. Savvy employers understand the difference between intrinsic and external (extrinsic) motivators and develop engagement programs that recognize and reward employees for exercising the right behaviors and aligning with company goals.

Outside in: intrinsic versus external motivators

A motivated employee is more likely to go beyond minimum work expectations, deliver high-quality work, and seek out new challenges. Motivation is a quality that energizes and guides behavior, and each of your employees has different motivators:

External (extrinsic) motivators: An employee motivated by external rewards performs work to specifically earn a reward meted out by the employer.→ Read More

Employee Recognition

Trend alert: Employee recognition is hot and lapel pins are not

We hate to be the one to tell you this, but a lot of employees think sporting a company lapel pin is about as “in” as wearing socks with sandals. There are much better ways to reward your employees and reinforce your brand besides just handing out tchotchkes.

Companies today are getting extremely competitive when it comes to culture and perks. Does your employee engagement strategy reflect what employees truly want and even expect from their employers?

What’s out? Passé trends include:

  • Ad hoc and disconnected recognition
  • Hierarchy
  • Annual or semi-annual feedback & bonuses

What’s on-trend today is:

  • Collaboration and bottom-up communication
  • Cross-team recognition
  • Tailored but fair rewards

Modern recognition strategies are necessary to win in today’s competitive business landscape, and these strategies must be transparent and advanced – just like the modern workplace.→ Read More

Employee Recognition

Revamp your employee recognition strategy to drive results

Ultimate Guide to Employee Recognition

Everyone likes to know that people around them notice and appreciate them.

This applies to the workplace too. We often hear organizations say that their number-one asset is their people. Considering this, businesses should be concerned that only 49 percent of North American employees are happy at work. According to WorldatWork, 89 percent of organizations report that they have some type of recognition system in place, but with these staggeringly low employee engagement rates, it’s clear that these programs are far from effective.→ Read More

Employee Motivation Statistics

23 employee motivation statistics to silence naysayers

This article originally appeared on the Blackhawk Engagement Solutions blog

Although finding the right rewards and building upon the right tools can be a challenge to implementing a new incentive program, the toughest aspect for any organization is silencing naysayers and getting buy-in from management.

To help with your efforts to build momentum for your incentive efforts, we’ve compiled a list of 23 employee motivation statistics that you can use to sell your supervisors and coworkers on the idea of an employee incentive program.→ Read More

Employee Bonus Plan

Annual bonuses: How much do they actually incentivize employees?

by Andrea Vearncombe, Total Rewards Manager, Achievers

Do you give your employees big annual bonuses as a reward for their work? Or perhaps you just give them out of tradition? If so, you have plenty of company: It’s common to rely on annual bonus plans to build employee motivation and pad salaries. However, a lot of bonus plans aren’t set up in a way that truly motivates good work. There’s a psychology behind rewards and employee incentives that you need to understand before you can create an effective bonus structure.→ Read More

Salary and Job Satisfaction

Money doesn’t motivate: Why employees need more than just a paycheck

by Andrea Vearncombe, Total Rewards Manager, Achievers

Why do your employees show up at work every morning? If you think it’s just to earn a paycheck, then you’re overlooking something essential about human motivation. Most people agree that fair compensation is a requirement for employee engagement and job satisfaction, but it only meets the bare minimum.

Research studies published in Harvard Business Review demonstrate that the overlap between pay level and job satisfaction is actually less than two percent. Of course salaries have to be competitive if you want to attract and retain employees in the first place, but once people are able to meet their basic lifestyle needs, their happiness and engagement are actually driven by non-financial factors.→ Read More

Building a Business Case for Social Recognition

Building a business case: How to convince your company it’s time for a social recognition program

By now, you’ve heard the news: employee engagement is a huge challenge for the modern workforce. As a result, businesses are dealing with high turnover rates, absenteeism, low performance numbers, and loss of customers.

Studies have revealed that employee recognition is one of the top drivers of engagement, so for many HR professionals, recognition seems like the silver bullet.

Brandon Hall Employee Engagement Social Recognition

 

In fact, in 2014, Brandon Hall Group discovered that companies that invest in social recognition programs see a 96% employee participation rate in engagement efforts, versus only 38% participation with other types of engagement programs.→ Read More

Social Recognition for Introverted Employees

Life in the shadows: Don’t let one star employee outshine your team

It’s easy to recognize the employees that talk the loudest or most often, but are they the only ones with something to say? What about those deep thinkers who enjoy creative time alone or in silence? Which social recognition strategies should you use to bring out the best in all of your employees, including those who don’t fight to be heard?

The extrovert often gains energy and insight while spending time with others. They feed on the interaction and thrive in a collective atmosphere.→ Read More

Employee Retention Strategies

3 powerful ways to improve your employee retention rate

People are often told that they should find a job they love. Unfortunately, circumstances don’t always allow the luxury of waiting for that one dream position. And some people think they’ve found their dream job, only to find that things start to go sour. There are a lot of reasons this can happen: a bad boss, a toxic team, stagnant career growth, or lack of recognition.

Losing your employees to resignation is an expensive problem. The better you can retain your employees, the better you’ll be able to save money, and more importantly, save the knowledge and talent your employees bring to the table.→ Read More

Administrative Professionals Day

Three ways to recognize your admins on Administrative Professionals Day and throughout the year

Most companies realize that their administrative staff members are essential contributors to day-to-day operations, and that Administrative Professionals Day is a great way to show them some appreciation. But keeping your admins engaged takes more than just a vase of flowers one day a year; it requires continual recognition and appreciation for all of the hard work that they do, even though much of it takes place behind the scenes.

Even if employee recognition is new to your organization, there are several Administrative Professionals Day ideas that you can use any time of the year to keep these essential staff members engaged.→ Read More

Employee Appreciation Week

4 Links to inspire innovation during employee appreciation week—and all year long

2015_EAW-01Innovation is all around us, yet it’s not always so easy to uncover. Organizations have the opportunity every day to promote a culture of recognition and inspire innovation from employees.

Appreciating employees is an everyday thing here at Achievers, so in honor of Employee Appreciation Week 2015, we thought we’d share some of our favorite links on innovation to inspire recognition—and innovation—today!

 

 

 

 

How are you recognizing your colleagues for Employee Appreciation Week?→ Read More

Talent Community

What’s a Talent Community?

Guest post by Jeff Waldman, Founder & Social HR Strategist of Stratify and SocialHRCamp

Talent pool, talent network or talent community—semantics shemantics. We in the HR industry appear to be having some difficulties wrapping our heads around all of this. For starters, we can’t seem to agree on the definitions for each of these terms, let alone understand what the core purposes of each are. The so-called ‘industry influencers’ are struggling with this as well. If the thought-leaders and influencers are struggling, how can the industry at large have a clear understanding?→ Read More

Performance Review

3 Ways to Make a Performance Review More Meaningful for the Modern Workforce

It seems as though the same negative terms are frequently used to describe Millennials: dependent, self-centered, unfocused. This perspective is not only detrimental to businesses whose workforces will soon be occupied by more than 50% of these future leaders, but it’s also untrue. Millennials are eager, driven and inspired to achieve goals – provided that their workplaces are motivating them with a fresh engagement strategy.

Millennials want to make a difference in their organizations, but they need to have access to the knowledge and tools to do so.→ Read More

Workplace Trendsetter

[SlideShare] Are You a Workplace Trendsetter?

An engaged, aligned, and recognized workforce separates you from the pack. Get inspired. Be a trendsetter.

Employee Recognition

Square Peg, Round Hole: 7 Recognition Tactics that are Moot in the Modern Workforce

The modern workforce is eager to engage with your company, drive immediate results and advance their careers. But it can be difficult for today’s employees to stay motivated when they’re paired with businesses that practice dated and ineffective engagement and recognition strategies.

When it comes to putting a square peg in a round hole, we’ve highlighted the top seven obsolete recognition tactics that are still commonly practiced by many businesses. Ditch these pitfalls and refresh your engagement techniques to expertly engage, align and recognize the modern workforce.→ Read More

Samsung

[Customer video] Why Samsung believes its people are everything to success

Samsung, a global provider of products and services, has built its vision on a foundation of people and people excellence. Find out how Samsung creates an amazing, engaged workforce by taking its employee recognition to the next level.→ Read More

Why Your Top Talent is Leaving

Forbes and CareerBuilder reveal why your top talent is leaving in 2014

industry_headlines

Have you heard the news? Your top talent is leaving this year—at least, Forbes and CareerBuilder seem to be convinced and have some tips to remedy the problem.

Forbes published an article about how CareerBuilder recently surveyed over 3,000 workers to find out who is most likely to change jobs in 2014, what employees value most from their employer, and most importantly—what it will take to retain them.→ Read More

Ceridian

Ceridian achieves fast growth with highly engaged employees

Ceridian is a leader in human capital management with more than 100,000 clients in over 50 countries.  The company’s main focus is becoming a fast growing company with highly engaged employees. Ceridian believes the link between Employee Success™ and business success is defined by engaged employees delivering great results to customers, clients, and key business partners.

Find out how Ceridian maximizes the value of employees in the workplace using an Employee Success Platform that engages employees, aligns them to business objectives, and recognizes achievements in the moment.→ Read More

[White paper] Unleash Employee Success™: Use recognition to engage Gen X and Millennial employees

By understanding the perspectives of every segment of the workforce, as well as broader workplace trends, you can create an effective culture of recognition. Learn strategies for engaging your entire workforce, regardless of the demographic split, with our latest white paper.

[Webinar recap] Building a culture of recognition: Credit Union ONE’s Employee Success™ Story

Organizations with high engagement rates are 78 percent more productive and 40 percent more profitable than disengaged organizations1. Top employers realize that an engaged workplace begins with a recognition-rich culture, and that is where the Credit Union ONE Employee Success story starts.
 

Ask Amelia: What makes recognition meaningful?

In our biweekly column, Ask Amelia, Achievers' head of HR Amelia Generalis addresses reader questions on creating employee success. This week Amelia explains what makes recognition meaningful.

[Infographic] Overcome disengagement by tackling the recognition obstacle course

Creating a recognition-rich culture that reinforces key behaviors can be a challenge. Navigate the recognition obstacle course to attain Employee Success™—a win-win scenario that improves employee engagement, drives successful business results, and gets you to the finish line. Ready, set, go!

[Webinar] How to secure executive buy-in for recognition programs

In order to get your recognition program off the ground, you must secure executive buy-in by communicating the business benefits in language your C-suite understands. How do you translate “employee engagement” to increased shareholder return and profitability? We’ve got the perfect place to start.

Ask Amelia: How do we integrate employee recognition into our traditional culture?

In our biweekly column, Ask Amelia, Achievers' head of HR Amelia Generalis addresses reader questions on creating employee success. This week she's taking an investment bank social.

5 tips to create the one thing your competitors can’t steal

Avoid fading into the background noise and create something your competition can’t rip off. By building a unique company culture, your employees will be more aligned to drive results that impact the big picture, and more likely to stick around.

How to give recognition that matters

Are your employees using the company recognition program just to thank each other for bringing in donuts? That’s not going to do much for your business success. Learn how to implement a foolproof recognition strategy with tips for getting the most bang for your recognition buck.

[Infographic] Recognition to the rescue!

NEWS ALERT! An evil villain is roaming our workplaces. Employees are fleeing in droves as this evil-doer pilfers profits and steal souls. Who is this masked marauder? Why, none other than the longtime foe of productive workplaces everywhere: DISENGAGEMENT. But never fear—a hero is waiting in the wings! Recognition is the super hero today’s workplaces need. Let us join forces and do battle, starting now!

No more drama: Overcome the obstacles to organizational change

Learn how steel manufacturer ArcelorMittal Dofasco created an Employee Success program using recognition, and how it overcame the obstacles of organizational change. Gain insights on proven best practices and common challenges associated with dramatic change.

7 warning signs your approach to recognition isn’t working

You may think your company has recognition covered, but if you start seeing these warning signs, it’s probably time to rethink your approach. Learn how to spot disengagement, and how to fix it.

3 tips to learn from failure & celebrate success

Dear A Advisor,

My sales team has been working very hard on a big contract that was in our pipeline. When the sale didn’t go through, they were all very disappointed. I don’t want them to get stuck in a rut: the sale prospect really made the team grow and come together and I’d really like them to keep improving.

How can I keep the preserve the positive effects of my team’s work and mitigate the negative effects of their disappointment?Read More

Successful CEOs talk recognition

Fast Company recently launched a series of videos asking successful Presidents, CEO’s and Executives how they acknowledged individual achievement in a collaborative environment. They interviewed a wide variety of professionals including  Diane Scott, President of West Union, Padmasaree Warrier, CTO of Cisco, David Lieb, CEO of Bump and Pasha Sadri CEO of Poylvore to name a few, the overriding response? Recognizing individual performance is key to creating a successful business and team. In todays fast paced and competitive environment, recognition will help motivate and encourage employees.

Read More

The power of consistent recognition

Recognition can be incredibly addicting – but the good kind of addiction, because being recognized once is never enough.

When you recognize an employee on-the-spot for a job well done, it can be very powerful. This type of recognition is powerful because the employee receives timely, specific and meaningful feedback, which reinforces that the certain behavior should be repeated.  However, if that same behavior is repeated and does not receive timely recognition, it is likely that the initiative will fall flat.→ Read More

The customer profit chain

“The employee customer profit chain is not a revolutionary idea. More than 15 years ago a study in HBR identified ‘the employee-customer-profit chain’ at Sears. This was a straightforward dynamic in which employee behavior affected customer behavior, which in turn affected company financial performance. This study has been replicated by JC Penny, Best Buy and Marriott. And for all of them the results held true—effective leaders let to satisfied employees, which lead to satisfied customers, which led to a direct and measurable increase in sales revenue.” http://blogs.hbr.org/cs/2012/07/how_damaging_is_a_bad_boss_exa.html

Make sure that your company becomes another one of these financial success stories where sales revenue sky rockets year-over-year.→ Read More

Old fashioned, please! Recognition and good old “Thank-You”

When I was a child my mother taught me to write handwritten notes around the holidays to thank people for everything—for giving presents, for coming to our annual party, for letting me be in the holiday play. You name it; I wrote a thank-you note for it.→ Read More

Equal opportunity feedback: Incorporating meaningful recognition from customer recommendations

Dear A Advisor,

My company has a very large customer service department and their hard work and dedication really shines through in the positive feedback that they receive from customers. I feel like all of this hard work is rarely represented on our online recognition platform; it’s feedback from customers who do not have access to the platform. Is there a way that I can leverage the recognition platform so that it can account for all the hard work in our customer service department?Read More

5 tips to inspire and retain your workforce: Create a culture of recognition

How do you inspire top talent? According to Gallup, 71% of American workers are not engaged in their current positions – so there is a clear need to repair the employer and employee relationship.→ Read More

3 tips to engage your entire workforce with an online program

Dear A Advisor,

My workplace has employees from all walks of life, and many of these employees have very little experience using computers. We’re bringing in a recognition program and we’re really excited by its interactive, online platform that is going to make the program very compelling for our younger employees. How do we make sure that this online program stays relevant for staff members who have not grown up with computers?

Thanks!

Digital or AnalogueRead More

Connect your employees for business success

“Humans are social by nature, and technology is now amplifying that tendency, turning us into an always-connected, interactive network of advice, feedback, information, and gossip. For thousands of years we only interacted with others face to face, but we now do it by phone, email, status update, online chat, SMS, Skype, or FaceTime.”

If your company does not provide consistent real time feedback you will alienate the most technically inclined generations, Gen X, Gen Y and the Millennials. Provide your employees with an online rewards and recognition program where they can get real time feedback from their managers and their colleagues.→ Read More

Make your mama proud: How recognition taps into our deeper needs

The other day I asked our CFO what kinds of recognition makes him feel the best. His answer surprised me:

“The best thing you can do is to let my mother know I’m doing a good job.”→ Read More

Feeling off-balance? Improve culture with recognition

Dear A Advisor,

I’m a manager of a large team and my company is thinking of introducing  a recognition program. I know that our current company culture could be better: some of my employees feel like their work gets ignored while others’ work is disproportionately appreciated and it fosters resentment amongst my team. I’m willing to put in the hard work to improve morale and change the culture of my workplace, so how do I leverage a recognition program to correct this issue?Read More

A lesson from co-founder and CEO of Wayfair.com

Adam Bryant, specialist on the challenges of leading and managing, recently conducted an interview with Niraj Shah, co-founder and CEO of Wayfair.com. Shah drew upon his experiences leading the largest online retailer of home furnished in the US, to speak on the importance of recognition:

“One thing I’ve learned over time is that it’s important to take a minute and celebrate a win before you move on to the next thing you want to accomplish. One of our values at Wayfair is that we are never done.→ Read More

Metrics beat bonuses: How to motivate with measurement

As working professionals, we look forward to our paychecks because of our need to pay bills, put food on the table, and have a place to live. Paychecks arrive on schedule and are expected, similar to year-end cash bonuses.→ Read More

Putting the “human” back into human resources

“Our employees don’t really care about what we want them to do until they know how much we care about them. When an employee knows—truly knows—that you care about them, then they care about you. And when they know you care, they will listen to you… and they will do anything for you.”http://www.inc.com/jeff-haden/key-to-leadership-managing-employees.html?nav=pop

Build a culture of recognition in your workplace that provides you with the opportunity to show how much you care and appreciate your employees on a daily basis.

Read More

Why “Employee of the Month” is a wasted effort

Remember when you were a kid and how much you hated it when your parents used the expression “because I said so?” On many occasions, they used it to justify the way something has always been done. While this may be the easy way to do things, it’s not always the most effective way to do things. Everything evolves, and suddenly one way of doing something doesn’t make sense or apply anymore.→ Read More

Why you should recognize great ideas

Legendary organizations started from one great idea or vision. Corporate giants and start-ups alike prospered from unexplored ideas that shared one commonality: passion for innovation. Would Google be successful today without the great ideas like Gmail or Google maps that built their culture of innovation? A culture of innovation means that employees are committed to raising the bar and reaching new heights to be successful.→ Read More

New research reveals the business case for employee recognition

Do you understand the power and ROI of “thank you” in the workplace? The latest research from Bersin & Associates  proves companies that say “thank you” to employees far outperform companies that do not.

The data comes from ”The State of Employee Recognition in 2012” report, revealing the secrets of employee recognition and the business results achieved from these programs. Additionally, Achievers alongside China Gorman released the results from the, “Achievers Intelligence: Insight Into Today’s Workforce,” which is a one-of-a-kind study revealing that CEOs and HR leaders have an inaccurate view of what employees want in the workplace in regards to recognition, feedback and  accessibility of leadership.→ Read More

Give before you take: 3 ways to win employee loyalty

According to Webster’s Dictionary, the definition of loyalty is being faithful to a cause, ideal, custom, institution or product. In everyday life, loyalty is found in sports fans that cheer for their teams even when they’re losing or in a dog that never leaves its owner’s side.→ Read More

3 strategies for an effective employee rewards program

“When it comes to running an effective business, one maxim holds true across all industries: happy employees are the best employees.” I read the opening line of this article and was instantly hooked in. What is the secret recipe for creating employee happiness? In an article from the Experience™ Recruiting Insights Blog, “The benefits of rewarding strong employee performance,” the author talks about the advantages of employee rewards programs. While there are several factors that affect employee happiness, employee recognition and rewards is a key component.→ Read More