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Comments - 2

  1. I really enjoyed the post. As a business owner myself, this is one of the most overlooked aspects of maintaining productivity and tailoring the needs of the company’s most important asset–the people.

    It makes sense to merge technology with HR and for those face to face interactions, I highly recommend Dale Carnegie’s “How to Win Friends and Influence People.” Really touches base on how to successfully work with others and ultimately get the results you want in the most genuine way possible.

    Cheers,
    Adrian Liu
    Ninja Presentation

    1. Adrian, appreciate the book reco. I know first-hand how easy it is to get sucked into technology and forget about interacting with people face-to-face. I think the situation is simple. Just look at those organizations that you gravitate towards because they rock at customer service. What do they do so well that makes them so great? They keep at the forefront of everything they do, people. Zappos, Westjet Airlines, Starbucks and JOEY Restaurants to name a few.

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