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top 10 work must-haves

The Now of Work

In my last post, I wrote about how the Future of Work is NoW (Now of Work) and it’s time to move away from this notion of some future state of work. If you’re taking your time preparing for this future, you are already left behind.

I hypothesized that the connected generation, technology and the sharing economy have inspired forward thinking companies to fundamentally change the way they attract, engage and retain their top talent.

Now of Work - NoW

What I didn’t share were the characteristics of the NoW of work based on my experiences and research and data from the employee experience survey STARFiiSH. While the below list is not exhaustive, they are the top 10 must-haves in my honest opinion:

#10 – Non-Hierarchical

This doesn’t mean you don’t have ‘levels’, but that everyone in the organization should be empowered to challenge the status quo and present innovative ideas. It means people over process (bureaucracy) and treating everyone equally regardless of title.

#9 – Trusting and Transparent

Trust is a complex term with no definitive definition in the context of organizational culture. If you haven’t yet, read the 5 Dysfunctions of a Team by Patrick Lencioni for the meaning that I subscribe to. I combine transparency because when you achieve that described level of trust you can vastly elevate the sharing of information throughout the organization. It’s commonly believed that outside of the balance sheet, organizations should share all aspects of the state of the company – from the P&L to the most damning customer feedback.

#8 – Remote and Flexible Working

If this isn’t offered to some degree in your business, you’re already on the endangered list.

#7 – Highly Collaborative

Cross-functional projects and teams elevate creativity and shared goals. Team members, with any amount of experience or tenure, have ideas to tap into, and they’re itching to share!

#6 – Constant Feedback

How often? I say weekly and I’ve seen and heard much success with tools such as 15Five to maintain a rhythm. I’m also a believer that nothing beats in person so schedule regular walks and coffee chats. For smaller team, how about lunch!  There is something very powerful with breaking bread together.

#5 – The Best Tools

It’s important to supply the right tools for success. If a team member prefers a MacBook, give that person a MacBook. If they are a Surface fan, then oblige. Tools include hardware, software, desk design, and even the whiteboard markers.

#4 – Personal Development

It’s no longer just about developing your team members to be better at their job, or preparing them for their next work challenge. Work life balance is dead; it’s just life. If you believe this, then invest in getting to know your team members as people first (with understanding of time off and personal development budgets) and help them achieve their short-term personal life goals.

#3 – Belonging

Diversity can often just be a vanity metric. Inclusion, when done right can be much more effective. What we are finding though, is that language matters and in the context of D&I, we are hearing that people want to feel like they belong – whether they are a visual minority, person with disabilities, a woman facing a glass ceiling, and yes, even from the majority group.

#2 – Innovation

In an exponentially changing world every company must develop organizational cultures where creativity and failure is encouraged. For what it’s worth, I believe that every company is a technological company and that you can expect to be innovated, disrupted or be made redundant by technology, likely faster than you probably believe.

#1 – Agility

Overused buzzword? No chance. When I think about the NoW of work, being agile in your operations and organizational mindset always rises near the top of my list. Traditional companies and industries, and unionized environments arguably have the most difficult time adopting this mindset.

Caution!

Every characteristic of the NoW of work can lead you quickly down a slippery slope if you commit too much, or too fast. Balancing this with the pressures of future proofing your business and subscribing to the NoW of work can be both complicated and frustrating.

On September 12-13, 2017, I’ll be in New Orleans speaking and then leading a workshop at the annual ACE Conference put on by Achievers. I’ll be sharing some of my experiences on how to work through this complex dilemma. Hope to see you there!

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About the Author 

Rocky Ozaki

Rocky Ozaki, Co-founder, NoW Innovations
Rocky is the co-founder of NoW Innovations, an organization that inspires and brings people and companies together to collectively thrive in the NoW of Work. Join them in their quest to change our mindset to the NoW of work!

 

 

 

Get In the NoW

The Future of Work is Now

evolution of work

For seemingly a decade now, we’ve heard the term the Future of Work (FoW) and how the workplace is going to be dramatically different…in the future. In my opinion, it’s time to change the vernacular and mindset to the Now of Work – or fittingly, the “NoW”.

Why do I believe this?  Well, I’m no scientist, but I believe another evolution is taking place.  Here’s my thinking:

Beginning of Work BOWBack in the day, there lived a dude, let’s call him Bartholomeus. He existed during the Beginning of Work (BoW). He was literally bowing down a lot, and as part of a family and tribe, shared responsibility for survival. These were difficult times but life was presumably straightforward – hunt, gather, eat, make fire, make shelter, make babies. Work and life were synonymous.

Legacy of WorkFast forward a few hundred million years and you’ll meet Larry. His generation made a profound impact after the second industrial revolution, but this period of wealth creation also created inequalities and dare I say…greed. Most people began living to work. The accumulation of wealth and status came at the expense of health, faith, family and friends. I call this the relative LoW point in the history of work. It’s this Legacy of Work (LoW) that I believe is long past it’s best before date. Say buh-bye to nine-to-five, lifetime jobs, strict hierarchy, suits, male dominated boardrooms, profit before planet, and the dreaded annual review.

Future of WorkNext came Frankie. For the last seven years or so, there’s been a mainstream push for companies to prepare for the Future of Work (FoW). Thought leaders and futurists started to predict that an exponentially changing world meant rapid automation, AI/machine learning, and loss of jobs to robots. What jobs do remain will look very different from, say, 2010. They’ve told us we better act more like a startup tech company and let the millennial “wants” prevail. Fear, from either robots or the millennial hipster, had arrived. The FoW to many people has become an unknown, and even scary or irresponsible proposition.

Now of WorkLuckily, Niobe is here to save the day. She represents the NoW of work. Yes, I believe the NoW is dramatically different than most workplaces today, but excitement should overshadow fear. Organizations that empower and enable the NoW are ones where innovation and agility are rooted in the company DNA. Where technology and a multi-generational workforce seamlessly collaborate and where work and life become one again. It’s not some future state. Bartholomeus would be proud to know so many companies are living and thriving in the NoW today.

This is what the evolution looks like on one graphic.

evolution of work
So why NoW?  I believe there are three forces that have solidified the fundamental shifts in the workplace: the connected generation (not just millennials); technology; and a sharing economy.

If millennials will make up over 50% of the workforce by 2020, what about the Centennials (Gen Z) and the Gen Xers (like me) who want a workplace far closer to that of the millennials, as opposed to what most baby boomers are accustomed to? By 2020, we could be looking at over 70% of the workforce wanting an employee experience that models what the millennials have co-created this past decade. Furthermore, the balance of power has shifted because jobs in the digital economy currently favor the skills that young people naturally have. In an exponentially changing world, this is a monumental shift.

It may seem obvious, but technology is changing everything. You either work for a tech company, or you work in a sector, company or profession that will be innovated, disrupted or made redundant by technology – likely faster than most think. So whether it’s the adoption of tech in your operations, or your product or service being innovated, tech will influence your lives.

Finally, the sharing economy has created marketplaces we only dreamed of. Yes, Airbnb and Craigslist are amazing. Those are ways we share or redistribute products and services. What’s most fascinating to me though, is the sharing of skills and knowledge. From democratizing learning, and open-sourcing IP, to the rapidly growing gig/freelance economy, the sharing economy has disrupted the way we live and work at a pace and impact few could have predicted.

When you combine those ‘forces’ as I call them, then it’s hard to dispute that the NoW is here and every company, at some point soon, will have to ride the wave or risk losing and attracting top talent, in an increasingly competitive labor market.

In my next post, I’ll share the top 10 aspects of a NoW company and provide insights into the culture you need to build to remain competitive. Let me say that no matter how rad these are, it’s not about on-tap cold-brewed coffee, foosball tables or Waffle Wednesdays. But for one, it does include employee rewards and recognition.

On September 12-13, 2017,  I’ll be in New Orleans speaking and then leading a workshop at the annual Achievers Customer Experience (ACE) Conference put on by Achievers. Employee rewards and recognition programs are imperative for the NoW and Achievers provides the technology and leadership that you should consider. Hope to see you there!

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About the Author

Rocky Ozaki

Rocky Ozaki, Co-founder, NoW Innovations
Rocky is the co-founder of NoW Innovations, an organization that inspires and brings people and companies together to collectively thrive in the NoW of Work. Join them in their quest to change our mindset to the NoW of work!