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employee feedback and recognition

Leveraging Recognition and Feedback to Boost Employee Engagement

Employee engagement is an ongoing issue. What can we do to effectively engage employees? Start with recognition and feedback. According to Aptitude Research Partners, companies identified recognition as having the greatest impact on engagement. And it doesn’t stop at recognition. Go the extra mile with employee feedback, pulse data and personalized actions in real-time to immediately address any disengagement. Dr. Natalie Baumgartner, Chief Workforce Scientist for Achievers, shares in an HRO Today article about how to effectively leverage recognition and feedback to boost engagement across your organization.

  1. Why is employee feedback software a need-to-have, and not a nice-to-have?

Employee feedback software is a need-to-have because it’s the best way for us to keep our finger on the pulse of engagement. Historically, we have thought of engagement as a survey exercise, but in this new era of engagement it has become clear that we need to focus on asking for and receiving feedback – and, most importantly, responding to it. Each of us as employees are exceptionally unique, which is why it is so critical that we offer employees different ways to provide feedback. Using a combination of modalities allows us to gather continuous feedback and valuable data that can be collected and then translated into actions that truly support employees.

  1. Why should organizations offer recognition and rewards?

Key analysts, including Josh Bersin, have long advocated recognition as a powerful engagement tool. Our research highlighting recognition as a massive driver of business performance supports the critical role that recognition plays within organizations. Research has demonstrated that engagement measurement can not just happen twice a year – and neither can recognition. Recognition needs to be a fluid, frequent activity that is built into the flow of work for every employee. In order for that to happen, we need to make it easy and engaging for employees to regularly recognize another, whether it’s manager to employee or peer to peer. Recognition is an indispensable tool that can effectively improve not only engagement specifically but also culture, more broadly. Impacting culture can be a challenging process but using a program that ties recognitions to company values makes it easier to effectively strengthen culture alignment.

  1. How can organizations leverage data to improve the employee experience?

Data is the most powerful tool you have to make informed decisions that improve the employee experience. Historically, organizations have typically gathered engagement data using traditional tools such as annual surveys that include numerous questions. We now know that engagement is exceptionally fluid and that moving the engagement needle requires real-time action. When it comes to impacting engagement, you need right-sized data in real-time. It is important to shift from launching long annual surveys to pulse and always-on measurement systems that gather engagement feedback on a more frequent basis – from every quarter to every week. Gathering feedback on a regular basis ensures that leadership has in-the-moment data they can act on. 

  1. Where is the future of employee engagement heading?

If you are an HR professional, you are most likely the one responsible for impacting engagement. Yet, who’s more motivated to impact engagement than the employees themselves? I believe that, in the future, engagement will no longer be owned by leadership – but, rather, it will be owned by the employee. Typically when engagement survey data is gathered it either never makes it to the employee or, if it does, it’s in the form of rich but complex action plans. In fact, even the more modern engagement technologies that provide libraries of solutions don’t offer the necessary real-time actions that actually move the needle on engagement. Research tells us that most engagement issues are on the smaller scale, whether it’s a lack of professional development or the office atmosphere. These are the type of issues that technology can help with by delivering bite-sized, personalized actions to employees that they can use to own the solution to the challenges they’re encountering, resulting in faster outcomes.

To learn more about the future of employee engagement, access Achievers white paper: “The New Engagement Conversation: Workplace Chatbots and the Science Behind Achievers Allie.

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About Dr. Natalie Baumgartner

Natalie Baumgartner is the Chief Workforce Scientist at Achievers. She has spent her career advising companies of all sizes, from entrepreneurial startups to Fortune 500 firms, on issues related to company culture. Specifically tackling key hire assessment and portfolio due diligence issues, she’s found success analyzing what most overlook – the human element. She holds a Ph.D. in Clinical Psychology with a specific focus on assessment and additional training in strength-based psychology. Natalie serves on the board of the Consulting Psychology Division of the American Psychological Association. She is a popular speaker on culture and recently did a TEDx talk on the importance of culture fit. Natalie is a culture evangelist and is passionate about the power that culture fit has to revolutionize how we work. As an avid Boot Camp aficionado, if you can’t find Natalie in the office odds are good you’ll bump into her sprinting up mountains in her hometown of Denver, CO.

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Recognition Provider Spotlight

Achievers Named #1 Overall Recognition Provider in Baker’s Dozen 2017 by HRO Today

Achievers is honored to be listed as #1 out of 13 ranked vendors in both the Overall Excellence category and Breadth of Service category in the HRO Today’s Baker’s Dozen Survey. Read the press release here.

Employee recognition is a very important part of company culture. So much so, more and more HR Tech is dedicated to making employee recognition easy for both employees and managers. And it can address important business objectives relating to employee engagement, like attracting top talent and increasing productivity. In fact, 40% of workers in the U.S. said they would go the extra mile for a company that rewards and recognizes them on a regular basis. This means even the smallest investment in an employee engagement platform could have a big impact on your company’s bottom line.

Here are just a few of the key business objectives HR tech, employee recognition and employee engagement can address when working together:

With more and more HR tech providers offering a solution addressing employee engagement and recognition, it might be hard to decide which is the right one for your company. But according to HRO Today’s Baker’s Dozen Survey, Achievers is the cream of the crop. As announced on August 17th, 2017 Achievers finished first out of 13 ranked vendors in both the overall score category and the Breadth of Service Category.

HRO Today ‘s rankings are based on the buyers of the services, rather than the opinion of HRO Today staff. The overall category ranking is derived from three components: features breadth, deal sizes, and quality. Check out what Elliot Clark, CEO of SharedXpertise and Publisher of HRO Today, said about why Achievers won:

“Employee recognition leads to better employee retention and engagement, and companies seeking recognition and motivation service partners consider the information provided in the HRO Today magazine Recognition Baker’s Dozen Customer Satisfaction Survey to provide extremely valuable insight to a successful RFP process. Achievers led this year’s ranking in the No. 1 position, overall and for breadth of service, differentiating itself as an exceptional provider in this highly competitive industry.”

This is a tremendous honor for Achievers. As Greg Brown, Achievers General Manager, commented:

“The eagerly awaited HRO Today Baker’s Dozen results are considered by buyers to be the gold-standard for recognition providers. Achievers is honored to have earned the No. 1 ranking in both the overall category as well as breadth of service. Achievers understands the challenges organizations face today to attract, recognize, and retain top talent. We are committed to helping our customers excel in employee engagement.”

Having pioneered the concept of social recognition, Achievers remains the innovation leader in the industry, continuously developing new approaches that drive employee engagement by delivering best-in-class employee recognition tools. Among Achievers large customer base, clients like Ericsson and Shop Direct have already seen results, such as:

  • A 3 percent increase in engagement score for Ericsson, up from an already astounding 81 percent
  • A 17 percent engagement survey increase for Shop Direct

Over one-third of Achievers’ employees are a member of a service team, existing as part of its Professional Services, Customer Success, or Member Experience team dedicated to giving the best client experience. It is this emphasis on customer service that has led Achievers to receive consistently high scores on customer satisfaction surveys.

If you’d like to learn more about the Achievers and start running an award-winning employee engagement and recognition platform across your organization, schedule a demo today.

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About the Author

Iain FerreiraIain Ferreira is the Content Marketing Manager at Achievers. He lives in San Francisco. You can view his Linkedin profile here.