ATB Financial, a Canadian retail banking institution with more than 5,000 employees, was experiencing declining employee retention, particularly with newer hires within their first year of employment. ATB suspected this was the result of low employee engagement scores. These engagement and retention challenges had begun to negatively impact ATB’s employer brand perception. As a company, ATB rededicated themselves to increasing employee engagement and decreasing turnover.
Employee Success Platform™ Solution
ATB implemented the Achievers Employee Success Platform and created its Everyday Heroes program, a consistent, streamlined engagement and recognition experience for its associates. The program unifies the entire organization on one easy-to-use social platform that’s specifically designed to help drive engagement and reinforce ATB’s corporate values while also supporting department-specific engagement, alignment, and recognition initiatives.
In the first year of the Everyday Heroes program, ATB saw substantial adoption and recognition usage by its associates, with more than 90,000 employee recognitions given. This level of recognition activity resulted in the creation of an enduring culture of recognition, which has had a significant impact on employee engagement. Since implementing the Achievers Employee Success Platform, ATB Financial has seen its overall Employee Engagement scores increase by 13 percent to 81 percent.
The Employee Success Platform has been instrumental in improving engagement and alignment to business objectives helping to drive improved business results.