External recognition report: Make gratitude go further

Topics Covered:

Do you want to turn everyday thanks into a strategy for culture, connection, and performance? Now you can with Achievers’ External Recognition offering.

Recognition doesn’t have to stop at your company’s walls. When patients, customers, and guests have the power to say “thank you” in the moment, it creates authentic feedback that energizes employees, strengthens purpose, and elevates service quality.

Yet here’s the reality:

• 70% of frontline workers feel disconnected from their organization’s culture
• 40% of healthcare workers say they’re never meaningfully recognized
• 64% of hospitality managers cite burnout as a key driver of turnover

That’s a recognition gap no business can afford to ignore.

Our external recognition report explores how organizations across healthcare, retail, and hospitality are closing that gap — and reaping the benefits. Backed by Achievers Workforce Institute data and real-world examples, this guide shows how external recognition transforms appreciation into measurable impact.

Inside the report, you’ll discover:

• Why external recognition is a powerful driver of morale, retention, and resilience
• How different industries are putting it into practice with measurable results
• The business case for making recognition visible, inclusive, and 360°
• Proven tactics to capture gratitude in the moment and scale it across your workforce

When your people are recognized inside and out, everyone wins. Download the report to see how you can make gratitude go further.