In ‘Misreading the Room’, we offer a comprehensive, detailed study of this disconnect between management and employees in Singapore and Australia. We show that management consistently overestimates how engaged and well-recognised their employees are, often by a factor of two or three; and that events of the last year are only serving to intensify the problem.
This is a substantial finding, and should thus spur a rethink in your own organisation about identifying potential issues, and introducing employee engagement and recognition solutions to mitigate them.