Disengaged Employees Fire Customers
Why you should care
The customer experience is an important factor in the race to becoming a winning brand. But disengaged front-line employees often create negative customer experiences—and they’re driving away your customers.
In 2013, the U.S. economy left $1.9 trillion on table by failing to improve customer satisfaction rates, and subsequently losing customers. Your front-line employees have a direct connection with your customers, and a powerful impact on customer satisfaction.
What can you do
In this whitepaper, we’ll show you how engaging, aligning, and recognizing your employees is the first step to achieving outstanding customer satisfaction.