Achievers Knowledge Exchange Event

Key Highlights and Takeaways: Achievers Knowledge Exchange 2017, London

Are you struggling to increase employee engagement? You’re not alone. According to Gallup, only 15% of workers worldwide are engaged. Achievers, a leading employee recognition and engagement solution, aims to help companies effectively engage employees and increase their percentage scores. Achievers EMEA team was thrilled to have so many customers, prospects, and partners at their first-ever Achievers home-grown EMEA event in London. The objective for the inaugural Achievers Knowledge Exchange event was to facilitate the conversation surrounding employee engagement by bringing together HR industry experts and Achievers’ customers to share their success stories behind using employee recognition to drive engagement and business results.

Achievers, first and foremost, wants to take the opportunity to thank our wonderful customer and host, Shop Direct, who generously extended the use of their amazing new workspace in central London. The stunning environment really captures Shop Direct’s company values, ambition, purpose, and passion and provided the perfect backdrop for knowledge sharing, insight, and networking within the HR community.

The Achievers EMEA Team at Shop Direct’s Central London Office for the Achievers Knowledge Exchange Event.

The Achievers EMEA Team at Shop Direct’s Central London Office for the Achievers Knowledge Exchange Event

Greg Brown, SVP International of Blackhawk Network, kicked off Achievers Knowledge Exchange event with an inspiring welcome and eloquently communicated Achievers’ commitment to the EMEA market, Achievers’ wider global expansion, and its valued customers.

Brown was swiftly followed by Jasmine Gartner, renowned Employee Engagement Trainer, Speaker and Author of ‘A Little Book of Big Ideas’ – well worth the read if you fancy an alternative and practical look at employee engagement. Gartner led an interesting session on re-humanizing the workplace through employee engagement. Her presentation gave an insightful view of the unique, local, macro-economic factors impacting our workplaces both now and in the near future – Brexit being an exceptional example. She shared how we can’t accurately predict the likely impact but we do know that attracting, recruiting, retaining, and engaging talent will be increasingly important for economical success.

Gartner was then followed by Denise Willett, Senior Director of Achievers EMEA, who kept attendees on track by taking on the role of event chair for the remainder of the day, introducing the next speaker, Colin Watt, Shop Direct’s Director of Employee Relations, Engagement, and People Services. Colin’s theme was ‘It Takes a Village’ and he shared how Shop Direct has leveraged employee recognition to transform its business.

Following a short stop for lunch, Kerrie Maitland, Managing Director of Positive Dimensions, HR Consultant, and Life Coach shared her learnings around both gaining executive buy-in and top tips for a successful global implementation. Having led the procurement, design, and implementation of two employee recognition programs (both with Achievers) the audience were keen to hear Kerrie’s practical experience.

Next up were the perfect double act. Ramón Edilio Vargas, Director Global Employee Recognition at Scotiabank, and Vanessa Brangwyn, Achievers VP of Customer Success, took to the stage to share the Scotiabank success story on using recognition to drive engagement. Scotiabank is an organization that is leading the charge when it comes to global employee recognition and building compelling business results from successful employee programs.

Egan Cheung, Achievers VP of Product Development, rounded off the day and proudly shared more around the much-anticipated Achievers Listen release. Achievers Listen is a suite of tools that empowers employees to give continuous feedback on what’s working well and what needs to be improved. It provides managers with recommended actions based on their team’s unique values and culture. We know that every employee is different and to engage your entire workforce, we must avoid a “one size fits all” approach. Achievers Listen allows you to do just that.

Informal drinks and networking brought the successful day to a close and the Achievers EMEA team would like to thank every speaker, client, partner, and friend for their participation. A special shout-out to the Achievers team from North America for making the journey to be in London with everyone in person. This dynamic event was a valuable day for anyone interested in increasing employee engagement. Stay tuned for more information on Achievers’ next event and make sure to check out photos from Achievers Knowledge Exchange here.

To learn more about how Shop Direct increased employee recognition and engagement with Achievers, download the Shop Direct case study.

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About the Author
Ruth ChapmanRuth Chapman is Achievers’ Marketing Manager (EMEA) and is focused on growing awareness for the Achievers brand in the UK and wider EMEA marketplace. It is her mission to communicate the success that Achievers employee recognition and engagement platform is driving for its clients. Learn more about Achievers here.




ACE 2017 Key Takeaways

ACE 2017: Key Highlights and Takeaways

There really is no place quite like it…

New Orleans was treated to an eclectic mix of HR professionals as customers from across the globe flocked to the Big Easy for ACE 2017.

The 8th annual Achievers Customer Experience conference was an unparalleled success, as clients and prospective customers exchanged ideas with independent HR thought leaders and decision makers representing some of the world’s most recognizable brands.

Day 1 of the conference kicked off with a series of lively and engaging speakers who introduced the various themes that were weaved throughout the rest of the talks. From the intersection of technology and personalization to navigating organizational change with an aligned workforce, the introductory speeches laid the foundation for a series of thought-provoking breakout sessions aimed at changing the way the world works! Major announcements were made during the event, including Achievers revealing the 2017 Top Category Winners for the Most Engaged Workplaces Awards and the release of Achievers Listen, a suite of tools that is taking employee engagement to the next level.

From the grand ballroom of the majestic Royal Sonesta Hotel, attendees were introduced to some of the developing trends in the employee engagement work space and various success stories from members of the Achievers family:

Achievers’ Chief Technology Officer, Aris Zakinthinos, introduced CHRISTUS St. Michael, who discussed how the implementation of their employee success platform in 2012 had a monumental impact on their business objectives, including a significant increase in recognitions given and leadership engagement as well as a remarkable decrease in their turnover rate, down to 6.4%, well below the industry standard of 19.4%. To read more about Christus Health’s success, click here.

Next up was Blackhawk Network CEO Talbott Roche, who discussed how to use the Achievers platform to drive innovation within your organization. Drawing on first-hand experience, Ms. Roche outlined the benefits of creating an engaged workforce and how recognizing and rewarding their creative potential yields great returns to your bottom line. Ms. Roche went on to highlight some of the success other members of the Achievers family were having with their respective programs.

One of the more recent success stories comes out of Michigan, home to Meijer Inc., a supercenter chain with stores across the United States.

From President and CEO Rick Keyes and Recognition and Engagement Manager, Randi Roehling, we heard about the monumental impact their focus on employee engagement has had since they launched late last year. Discussing how they laid the groundwork for a successful launch of their M-Team program, the duo illustrated the importance of executive buy-in, highlighting the amazing 12,000 recognitions sent out by Mr. Keyes in a few short months.

Next came Achievers’ very own Vice President of Product Development, Egan Cheung, who proudly announced the launch of the much-anticipated Achievers Listen tool. Achievers Listen is a suite of tools that empowers employees to give continuous feedback on what’s working well and what needs to be improved. It provides managers with recommended actions based on their team‘s unique values and culture. We know that every employee is different and to engage your entire workforce, we must avoid a “one size fits all” approach. Achievers new functionality allows you to do just that.

Closing out the morning discussions was an incredible speech from one of the most inspiring young women many in the crowd had the privilege to see. Hannah Alper capped off the introduction to ACE 2017 with a discussion on how minor actions can lead to big change, leaving the crowd both humbled and inspired, ready to springboard into a trio of speaking tracks which individually focused on thought leadership within the HR space (Aspire), best practices for running successful programs (Achieve) and the exciting product functionality and releases from Achievers (Accelerate).

The first day closed out with an amazing event hosted by Achievers. Nearly 300 conference attendees joined a traditional second line parade and enjoyed a lively march through Bourbon Street. The end destination was B.B. King’s Blues Club, where all were treated to some of the best cuisine and music New Orleans has to offer.

After an unforgettable night in the Big Easy, the crowd gathered on Day 2 for a rousing and humorous presentation on Fearless Leadership from Cary Lohrenz, a celebrated author and leader who became the first female fighter pilot in the US Navy. Her experience navigating the inherent challenges of breaking down barriers and shifting individual perspectives prompted unique insights into strategic leadership and diversity training, topics that significantly influence any business’s bottom line.

Closing out the conference was none other than David Novak, author and former CEO of YUM Brands (parent company to Taco Bell, KFC and Pizza Hut). Voted the “2012 CEO of the year”, Mr. Novak knows how to build powerful and diverse organizations. As the leader of over 1.5 million employees, he understands the awesome power of recognition. In his own words, he succinctly drove home what much of the conference covered: “Everyone brings value, worth, and individualism. You need to bring your team together. When you give people respect, appreciation and let them know that they count, they’re going to go to the moon for you.”

With that, ACE 2017 wrapped up. From keynote speakers to customer success stories, the conference illustrated the importance employee engagement and how to get the most of out of your workforce. With the sights, sounds and flavours of New Orleans still fresh on their minds, participants will be able to apply fresh ideas to their programs and drive success within their organizations.

Achievers would like to thank all speakers and every client, partner and friend for their participation in this year’s events. Stay tuned for more information on ACE 2018 in Toronto. Check out photos from ACE 2017 here.

Want to learn more about what was discussed at ACE 2017? Check out 4 Strategic Drivers of General Motors’ Adoption of Recognition Technology, which was written by ACE 2017 attendee and analyst Ben Eubanks.

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Also, while you’re at it, make sure to check out ACE 2017 attendee Coralie Sawruk’s blog post covering her ACE 2017 experience and why she is an advocate for employee recognition.

About the Author 
Darren SavageDarren Savage is currently a Customer Success Manager who works out of Achievers’ Toronto office. Prior to his arrival at Achievers, Darren was a journalist for various publications in the Greater Toronto Area. He left the profession to explore the world before transitioning into a sales role where he provided immersive educational experiences through travel for high school students. He now manages a diverse portfolio at Achievers where he helps his clients develop successful employee engagement programs.