Flexibility at work: 6 actions to take to achieve positive outcomes 

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Flexibility at work isn’t just about location — it’s about creating a setup that works for people and drives results.

Our flexibility at work infographic breaks down six simple, high-impact actions HR leaders can take to make flexibility meaningful. It’s straight from the field — built by HR leaders, for HR leaders — and focused on what actually works.

Build smarter flexibility

True flexibility goes beyond letting people choose where they work. It’s about setting clear expectations, making room for real connection, and keeping things fair.

Here’s what matters:

1. Define what flexibility means

Don’t assume everyone shares the same understanding. Be explicit about expectations, working norms, and what success looks like — and revisit those definitions regularly as your workplace evolves.

2. Design for inclusion

Hybrid work can’t come at the cost of fairness. Use tech, habits, and space design to create an equal experience for everyone, no matter where or how they work.

3. Ask, act, repeat

Feedback shouldn’t be a one-and-done. Keep a steady loop going — gather input, communicate what you heard, act on it, and then do it all again.

4. Train up

Leading in a flexible workplace takes skill. Equip every level of leadership — from executives to new managers — with practical tools to navigate and support flexible teams.

5. Set boundaries

Flexibility thrives within structure. Define policies that remove ambiguity and give everyone a shared understanding of what’s in (and out of) bounds.

6. Celebrate what works

When people feel seen, they stay engaged. Celebrate flexible work wins by spotlighting behaviors that align with your values and drive performance.

Make flexibility count

Flexibility without action is just chaos. When it’s clear, inclusive, and reinforced with recognition, it drives trust, commitment, and performance.

Our flexibility at work infographic gives you a quick, practical view of what to focus on — and what to fix — to make flexibility work for everyone. Scroll through and start applying what works.