How to Approach Difficult Conversations at Work

It is inevitable that sometimes we won’t agree or will have an issue we need resolved with a coworker. When this happens, how should you approach a conversation to address the issues? According to the Harvard Negotiation Project, and the book: Difficult Conversations: How to Discuss What Matters Most,  there are three separate conversations embedded in a difficult conversation, that can act as distractors (Stone, Heen, & Patton, 2010). These conversations are about what happened, our feelings, and our identity that make it extremely difficult to untangle what is going on between us and someone else.

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The Workforce Institute is the research and insights arm of Achievers. It provides thought leadership based in science, data, and research and ensures our products and services are rooted in workforce science.

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Achievers has always been and will always be committed to uncovering and decoding valid scientific data to drive engagement of people in the workplace.

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