Trust is vital for the health of the employee-manager relationship and leads to a variety of positive work outcomes. In fact, trust is one of the main contributors of quality organizational relationships (Krot & Lewicka, 2012), and manager performance ratings are significantly affected by trust (Zenger & Folkman, 2019). Research also shows that when employees trust their manager it leads to work commitment, productivity, and more effective communication, while a lack of trust leads to negative work behaviors and turnover (Brower, Lester, Korsgaard, & Dineen, 2009). Overall, trust has a huge impact on work outcomes.
Leveraging Manager Trust
