call center employee

7 Ways to Keep Call Center Employees Engaged

Your call center employees are very often the first employees your customers interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization.

Call center employees also spend a lot of time talking to customers who are less than happy. The rigors of this work can lead to increased employee frustration and disengagement. A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line.→ Read More

employee holiday party

How to Engage Employees During the Holidays

The holiday season brings with it an elevated level of fun and excitement. Unfortunately, the holidays can be chaotic and stressful. All this excitement – and stress – can infiltrate your workplace and hinder morale, decrease productivity, and derail employee engagement. The holiday decorations, parties, and gift exchanges can all be quite overwhelming and easily distract your team.

Through all the hustle and bustle of this time of years, you can still find ways to reduce stress, boost employee engagement, and keep your team on track.→ Read More

engaged employees

7 Actionable Tips: How HR Programs Can Foster Employee Engagement During Tough Times

When your company is undergoing change, you already face plenty of challenges. One issue that might not make it to your short list of priorities is actually crucial: the need to maintain employee engagement. Organizational change efforts have a startling failure rate of 70 percent, and one major reason for this failure is that executives don’t do what it takes to get buy-in from their employees. An Aon Hewitt study found that the number of actively disengaged employees rose by more than 50 percent during situations where job duties were impacted by their company being acquired.→ Read More

Achievers CARES

Achievers CARES: Going Above and Beyond with Employee Volunteer Opportunities

It’s easy to come to work, put your head down and focus on your tasks at hand. I am young and I care so much more about what the impact of my work means, not just that things get done.

At Achievers, we understand that work is so much more than getting things done. The company’s motto is to Change the way the world works, and we truly believe that. I am amazed every day by the efforts everyone puts in, and by the many opportunities available to me to impact my community.→ Read More

skeleton in office

13 HR Stats That Will Make You Lose Sleep This Halloween

Halloween goblins might be scary, but it’s flesh-and-blood people that can really keep you up at night. People are the engine that drives your company’s profits, and if you’re not recognizing employees effectively, the financial fallout can be a real-life nightmare. Look through the unsettling stats below and take them to heart, if you want to keep the horror tales at the haunted house and not in your HR office.

  1. Just Being a Good Manager Isn’t Enough

To retain your most talented workers, the stats say you have to do more than just be considerate and reasonable.→ Read More

Achievers CARES Team

Achievers CARES: How We Engage Employees Through Giving Back

Modern workplaces struggle to attract and retain top talent. We all know this, and if you look around today it’s easy to see that workers are demanding more alignment of values in their workplace. The competition for the best-of-the-best, coupled with a growing pool of opportunities, has companies spinning to look for new and exciting ways to connect with their workers. Globally, engagement rates amongst employees is an average 15%, and it will come as no surprise that people look for more than just a ‘job’ in their employer.→ Read More

employee communication

4 Ways to Boost Workplace Productivity (And Workplace Happiness) Through Better Communication

Between group texts and always-on social media networks, your employees already consider screens and keyboards as vital means to ongoing conversations outside of the workplace. And your company likely uses social channels to build brand awareness, target users with focused messages, handle customer service conversations and more. Now, increasing evidence shows that better communication and using social tools within the workplace can foster increased connection and productivity.

A recent study found a significant correlation between the self-reported use of social technologies across the enterprise and self-reported employee engagement in 7 of 9 factors of employee engagement – a significant contributor to employee productivity.→ Read More

Community

How to Build an Engaging Social Responsibility Strategy Into Your Culture

MLK Jr. QuoteI’ve always had a passion for giving back and caring for others, but I always struggled with the idea of choosing to go down that path as my career. I never wanted it to lose the meaning by becoming a job that I was required to do. So, I made the choice early on in my career to give back to my community in parallel with my career and that idea has never felt more supported than it does at Achievers.→ Read More

Innovation Workplace

How to Apply Innovation Principles to Your Engagement Strategy

Any people-centric company lives through its employee experience: engagement, culture and performance management brought together. In the employee recognition and rewards space, this translates in continuous engagement efforts, closely aligned to individual preferences. But the 2018 Deloitte Human Capital Trends report states that only 8% of organizations considered “their rewards program was very effective at creating a personalized, flexible solution.” Employees expect you to come up with creative, tailored ways to respond to their feedback points. And a culture of innovation can be the answer you’re looking for.→ Read More

workplace desk employees

4 KPIs to Track Your Employee Engagement

The time has come to start thinking about employee engagement as a measure of organizational success that is as important as growth and revenue. In today’s hyper competitive and connected world, true employee engagement may just be the differentiator between businesses that succeed and those that don’t.

Because engagement is a critical business metric, you may be wondering, how do you accurately measure it? It can seem a bit nebulous or qualitative, unlike the hard analytics you’re used to. Luckily, there are several ways to quantify employee engagement and track it over time.→ Read More

employee recognition and feedback

Real-Time Recognition and Feedback: The Key to Driving Sustainable Engagement

A recent study revealed that 87 percent of employers surveyed rank improving retention as a key priority for their business. If you work in management or human resource, this statistic should come as no surprise. Low unemployment rates, the transformation to a candidate-driven job market and the fierce competition to attract top talent has helped employers realize the full value in their current workforce.

The Link Between Engagement and Retention

The question facing employers today is not whether they need to improve retention rates, but how to improve these rates on a long-term basis.→ Read More

Employee experience

Are You Personalizing the Employee Experience?

Have you ever been in a restaurant when one of the regular customers walks in? Not only does the waitress know his name, but she knows his order too, personalizing the customer experience. Is there any doubt in your mind that this is a loyal customer, that he will eat at the restaurant again or that he’s highly likely to recommend the restaurant to others?

This scenario isn’t exclusive to the restaurant industry. Businesses in all industries have always known the importance of providing high-quality customer service.→ Read More

staff meeting

Do You Have Staying Power? What it Takes to Keep Staff Longer

My grandparents lived and worked in a different world than we do today. And as a 36-year-old, my Millennial friends (now 20-37) and I cannot even fathom what the workplace and the employer/employee relationship used to look like – before smartphones and leggings, and when “because I said so” was an acceptable answer to a staff member’s question.

A Shift in the Workforce

As we look at today’s new workforce, a major difference is that many Gen X workers (now 38-53) who entered the workplace 15-25 years ago were good at working independently, figuring out how to get things done by themselves, and meeting their Baby Boomer bosses’ (now 54-72) expectations.→ Read More

Using Recognition to Drive Engagement: Inside Scotiabank’s Pay It Forward Campaign

Are you currently using recognition to boost employee engagement across your organization? You should. Scotiabank, a leading financial services provider, is already ahead of the curve and finding innovative ways to spread employee recognition across 90,000 employees globally. Before diving straight into Scotiabank’s recognition success, let’s get to know the company a bit. Scotiabank was founded in 1832 in Halifax, Nova Scotia. With close to 90,000 employees around the world and over 23 million customers, Scotiabank is a leader in financial services in North America, Latin America, the Caribbean and Central America, and Asia-Pacific.→ Read More

leadership

Lack of Impulse Control: Is It Preventing Leaders from Engaging with Their Teams?

It all started with a client of mine whose leader had expressed frustration with her team members for being too relaxed and unprofessional. My client was the Chief Operating Officer (COO) of a large healthcare company with over 600 team members. She worked closely with the Chief Executive Officer (CEO) who was a successful leader and had been with the organization for over 15 years.

One morning, the CEO became really frustrated with a few employees who were eating breakfast at their desks, which seemed to exacerbate the unprofessional work environment she was observing.→ Read More

employee conversation

How to Shift the Employee Engagement Conversation

I was taking in a keynote at an HR conference last year and I was so motivated and excited by messages that were exactly aligned with my beliefs on employee engagement (I do work for an engagement company after all so that’s a relief).

Statements such as, “Put employees first” and “Bring humanity back to the workplace” were being thrown out. I was eating it all up. The speakers were very senior and well-respected global thought leaders – it is safe to say I was loving every minute.→ Read More

Employee quitting

4 Ways to Prevent Your Employees From Quitting

When you hire a new employee, that person is already looking for a new job and at risk of quitting. That rather dire warning is offered by Dan Schawbel, research director at Future Workplace and one of Forbes’ “30 under 30” list. Schawbel cites a study by his company showing that one-third of American workers are at the risk of quitting and looking to change their jobs within the next six months. Employee turnover, he points out, “costs companies a fortune,” and the numbers agree: Losing an employee in the first year of their tenure can cost your company up to three times the person’s annual salary.→ Read More

employee disengagement

How to Address Early Signs of Employee Disengagement

According to the Work Institute’s 2017 Retention Report, 75% of the causes of employee turnover are preventable. That’s excellent news for your HR budget, as the cost of replacing entry-level employees alone hovers near $4,000 per position. A small change in human behavior can be enough to indicate damage in employee motivation. Yet, detecting early signs of employee disengagement is never an easy task. It requires excellent observation skills and strong empathy to respond in a way that restores engagement across your organization.→ Read More

Celebrate Work Anniversaries

10 Fun Ideas for Celebrating Work Anniversaries

On the inside, you’re full of warm-hearted gratitude for the loyalty of employees who stick around for the long haul. The question to ask yourself is whether your team knows how much you appreciate their efforts. They can’t read your mind, so celebrating employee milestones and work anniversaries is a way to showcase your positive energy and spread it around. It’s also a way to strengthen your company’s financial position, because a stronger work culture leads directly to stronger employee engagement.→ Read More

Utilize Pulse Surveys

4 Ways to Make Pulse Surveys Work for Real Engagement

Companies have come a long way in terms of the investments they’re making to ensure they stay innovative, profitable, and protected. They’re also investing in ways to better communicate with their clients and with one another. However, perhaps one of the most largely overlooked, arguably most important, yet simplest areas still lacking in gaining the attention it needs is the most valuable asset every organization has: their people.

Retaining talent is key when it comes to running a successful business, and in order to keep top talent from walking out the door and never coming back, we need to understand where they’re at in terms of their employment satisfaction.→ Read More

Future of HR Tech

Where HR Tech Is Headed

Are you ready for the future of human resources? HR tech is “on the precipice of a total reinvention,” according to Josh Bersin, author of a pivotal Bersin by Deloitte report. The amount of resources being poured into that market bears out his statement: He notes that in 2015 alone, investors sank $2.4 billion into HR tech vendors, a figure that represents a 60 percent increase over the previous year. What kinds of changes will you see from this reinvention, and what kinds of new opportunities will come your way?→ Read More

Engage Overwhelmed Employees

3 Factors Proven to Engage Overwhelmed and Overworked Employees

When a critical piece of business technology suddenly stops operating properly, your first reaction is to find the problem and get it up and running at full-capacity, as soon as possible.

Yet, when it comes to your most valuable business asset, your employees, many company leaders aren’t as quick to react. Unfortunately, according to a new SHRM report, 38 percent of employees feel overwhelmed by how much they have to get done at work. What’s more, a January 2017 report by Kronos and Future Workplace found that 46 percent of human resources professionals blame burnout for up to half of their staff quitting each year.→ Read More

Engage Remote Employees

5 Ways to Keep Remote Employees Motivated and Engaged

What types of commuting issues do your workers have? All possible perks and benefits that address those problems (such as public transit vouchers, parking permits, vanpool arrangements, and bike storage) add extra costs to your bottom line – except for one: telecommuting.

On average, businesses save about $11,000 per year for every employee they shift to remote work status for half the week, according to Global Workplace Analytics. At the same time, individual workers save between $2,000 and $7,000 annually.→ Read More

Value of Mentorship

Manager and Employee Relationships: The Importance of Mentorship

The title of “manager” makes it sound like your entire responsibility is simply keeping track of your employees and maximizing their performance. Of course you want to elicit high-level productivity from your team, but your fastest route to success is to offer something back to the people who work for you. The most successful managers enter into a mentoring, or “coaching,” relationship with their direct reports. Here’s a look at why mentoring is so important, together with some best practice tips for putting together a mentorship program that really works.→ Read More

fundamentals of employee engagement

The Fundamentals of Employee Engagement

There is an international employee engagement crisis. According to a Gallup survey, 85% of the worldwide workforce feels disengaged. On the bright side, this issue can be prevented with the use of initiatives that recognize employees the right way. This finding offers an opportunity for employers to address the need to add value to their employee’s work experience. After all, employees spend over 40 hours per week in the workplace making it practically a second home. You want to make sure they look forward to coming to work every day.→ Read More

Improve Team Meetings

7 Fun Ways to Host Team Meetings

Team meetings are renowned for being boring and, to many employees, a waste of time.

In fact, one survey shows that over 75% of meeting participants are annoyed by meetings they deem unnecessary, and many more will agree they find them boring, even if it’s just from time to time.

So, as a meeting host in your business, it’s up to you to spice things up and bring a spark that will keep everybody engaged. To help you get started, here are seven techniques you can use.→ Read More

improve employee surveys

5 Things to Consider When Building Employee Surveys

Did you know that 88% of employees don’t have passion for their work? Even worse is the impact employee disengagement has on economy: employee disengagement costs more than $500 billion per year to the U.S. economy alone. Knowing all of this, I ask you, “What can your business do to address this major disengagement issue?”

Start with listening to your employees. By receiving honest feedback from employees, you can quickly determine what it takes to engage them. You’ll be aware of what your workforce is unhappy about as well as what they value most when it comes to working for your company.→ Read More

The Power Behind Engagement

Top Four Benefits of Employee Engagement

People are always complaining about their jobs; whether it’s a boss who drives you up the wall, work that bores you to tears or even the nagging suspicion that you’re being underpaid, each unhappy employee has their own reasons for dreading a Monday morning. But when all this unhappiness and discontent gets added up, it turns out it’s having a profound impact on economies everywhere: we’re in the midst of a global employee engagement crisis, with just 13% of employees worldwide engaged with their jobs.→ Read More

Celebrate Your Employees

10 Meaningful Ways to Celebrate Your Employees

Are you celebrating your employees on a regular basis? The people who work for your organization perform essential functions for you, and in return you should respect them, appreciate them, and be supportive of them. It’s time to celebrate your employees with thoughtful gestures that can take their employee experience to the next level. Here are 10 meaningful ways to show your employees how much you appreciate everything they do:

1. Eliminate the Bullies

Even careful hiring and screening procedures can fail occasionally, accidentally adding a bully or troublemaker into the employee mix.→ Read More

A Culture of Learning

5 Reasons to Create a Culture of Learning in Your Organization

Traditionally, a six-figure salary and 401k options were enough to attract and retain top talent. We no longer live in a traditional world—and the modern workplace has come a long way from what it used to be. While these benefits are still important to employees, they’re not prioritized like they once were. Today, employees are more focused on finding a company that has a positive, strong company culture revolved around learning and growth.

To cater to the “modern” employee and remain competitive in your respective industry, you have to focus on the development of a strong company culture that supports learning and employee growth.→ Read More

Employee Engagement Predictions

5 Employee Engagement Predictions for 2018

Employee engagement is critical to retention. Don’t believe us? The Bureau of Labor Statistics reports that the median period people stay in their jobs is just over four years. And for those age 25 to 34 it’s even less (2.8 years). Broaden this to all millennials, and you’ve got a group that’s even more on the move – a scary prospect given they make up roughly a third of today’s U.S. workforce. So what’s a company to do? Read on for 5 employee engagement predictions – and they’re just the tip of the iceberg.→ Read More

Support Team Well-Being

6 Ways Managers Can Support Team Well-Being to Drive Engagement

Helping companies and employees feel more connected, Limeade and Achievers have joined together to create a seamless, simplified employee engagement experience. Read more about the partnership announcement here.

At Limeade, we believe true engagement happens when people feel good and have a sense of purpose.

We define employee engagement, or “Big E” engagement, as the extra energy and commitment that comes from this sense of purpose and connection. We look at engagement through the lens of well-being because our research shows that well-being is a precursor to engagement — and how your organization supports well-being is a critical part of the equation.→ Read More

The Neuroscience of Engagement

The Neuroscience of Employee Engagement

Job satisfaction is at the heart of employee engagement. And as early as 1959, it received decisive momentum when Psychologist Frederick Herzberg published the Two Factor theory of motivation. Herzberg’s research suggests that fulfilment at work is due to two set of factors:

  1. Motivators – intrinsic conditions of the job
  2. Hygiene factors – extrinsic factors causing in dissatisfaction if absent

With more advancements in brain science over past decades, Herzberg’s psychological studies have been given deeper scientific substance. Today, neuroscience (the study of the nervous system) can explain the fundamentals of human motivation at a molecular level.→ Read More

Build an Engaging Office Culture

4 Steps: How to Build an Engagement-Driven Office Culture

The importance of employee recognition and engagement cannot be overstated. Companies everywhere are shelling out billions every year for HR programs designed to enhance their office culture and improve employee productivity. Yet, according to Gallup’s 15-year study, the percentage of American workers that are “actively engaged” at the workplace remains fairly stagnant, with an average of just around 32%.

Gallup StudySource: Gallup

This begs the question: why are some employee engagement programs working while others aren’t?

Designing an engaging office culture requires more than just planning birthday parties or patting a worker on the back for a job well done.→ Read More

why employees quit

Understanding Why Employees Quit

Knowing what makes employees quit — and then heading off those problems — is the goal of every HR department. While you’ll never be able to avoid individual events that disrupt the lives of workers and their families, it’s helpful to have an overview of preventable causes for employee churn. People leave jobs for several classic reasons, according to Harvard Business Review, all of which are somewhat predictable. The key is to understand each reason well enough to defuse it with a proactive intervention.→ Read More

Female Employee Must-Haves

What Female Employees Really Want in the Workplace

This is not the 1960s, but it’s difficult to convince many female employees who function within outdated corporate Human Resources policies. The policies read like a military manifesto by describing rigid schedules and failing to mention recognition and reward systems or establishing promotion policies favoring men. The HR policies form the unforgiving backbone of an organizational culture that disengages the modern woman, even as the organization struggles to understand why it cannot meet gender diversity workforce goals, has difficulty with recruiting and hiring talented and skilled women and is challenged with low female employee retention rates.→ Read More

Important Pillars of HR

5 Pillars of a Successful HR Strategy

How successful is your current HR strategy? The role of the HR department has evolved over the years, transitioning from the traditional “hire and fire” arm of the business to a strategic position. Today, HR departments are not only responsible for recruiting new talent and onboarding employees, but also establishing a positive workplace culture and environment.

Juggling the traditional tasks with those that come with being an HR professional in the modern workplace can be challenging. When trying to meet the needs of the business and its employees, important details can often be overlooked.→ Read More

HR Technology Trends

Major Trends in HR Technology Software

Employees are the most valuable part of any organization and HR’s responsibility to engage employees is crucial for organizational growth. The latest development in the ever-changing world of HR technology software consists of major disrupters within the recent years, from listening tools to in-depth analytics and much more.

According to an article published by the Society of Human Resource Management, it was claimed ‘Investors, seeking the next big step in breakthrough technology, plunged more than $2 billion into HR tech systems and platforms in 2016.’ This clearly states the massive breadth of advancements the HR world has gained accessed to.→ Read More

Employee Happiness

Understanding the Power Behind Employee Happiness

You likely know that people don’t perform as well when they’re feeling disengaged or distracted, but you may not realize how pervasive a problem this is in today’s workplace. How happy are your employees? Is employee happiness at a low or a high? The latest Gallup poll (collected from over 80,000 workers) on employee engagement tells a dismal story. In 2015, only 32 percent of workers say they’re “engaged” at their jobs. Over 50 percent say they’re “not engaged,” while another 17 percent state that they are “actively disengaged.” Furthermore, this data has shown no significant change since Gallup first started this annual poll in 2000, so the problem is persistent.→ Read More

Reduce Employee Turnover

4 Ways to Reduce Employee Turnover and Improve Your Bottom Line

Employee turnover is one of the most bottom line busting costs associated with a company’s workforce. SHRM estimates that, for entry-level employees, the cost to fill an open position hovers near $4,000. Using this insight, if your company loses 100 employees a year, your company experiences a loss of at least $400,000.

While this number is certainly frightening, the good news is that turnover is an easily avoidable problem and with the right tools, your company can ensure that top talent is not leaving your company.→ Read More

Improve Your Onboarding

How to Effectively Get New Hires Up to Speed

Employees are the moving gears behind a business. For this reason, employers must be sensitive on how they treat and engage their workforce. And it starts from the very beginning, an employee’s first day at work. A new hire’s first day is important because it is the day that they get a real first impression of what your company is like and is critical to setting them up for future success. Why is proper onboarding so important? Because a new employee can take up to two full years to reach the same level of productivity as an existing staff member.→ Read More

The Value of HR Tech

How HR Tech is Making Employees More Engaged Than Ever

Employee engagement of past generations was historically limited to the HR department to address perfunctorily once per year. However, a recent Deloitte report on human capital trends indicates that that is no longer the case. Employee engagement is now a front-and-center business issue, with 87 percent of surveyed organizations citing employee engagement as a top priority challenge.

Why is employee engagement so important?

Gallup has conducted a number of large scale meta-analyses which show that employee engagement levels directly relate to outcomes such as customer satisfaction, profits, productivity, employee turnover, and product quality.→ Read More

Strengthen Leadership

How to Strengthen Your Manager’s Leadership Practices and Why It’s Crucial to Enhance Employee Engagement

You know it, and I know it: The key to improving employee engagement and culture is through strengthening management’s leadership practices and capabilities. Being good at management isn’t enough. Today, more than ever, managers need to practice great leadership to manage change effectively and to seriously help others grow. Doing so results in higher employee engagement and motivation, and higher engagement ultimately improves productivity and the overall health of the organization.

Why You Need Great Leadership

If you ever need to convince others about the need to motivate and engage managers, just show them a copy of Gallup’s State of the American Manager.→ Read More

appreciate employees during the holidays

7 Holiday Ways to Spread Employee Appreciation

While you may do your best to spread seasonal cheer and appreciation, it’s important to keep in mind that this time of year is not all sparkles and snowflakes for your staff. Many of them will be trying to balance holiday schedules and family complications while feeling added stress due to end-of-year work tasks. Furthermore, absences and vacations often leave big holes in staffing right when the duties are most intense. With only 34.1 percent of employees engaged at work without the distractions associated with the holidays, don’t be surprised if the holidays bring a decline in productivity and a decrease in employee engagement.→ Read More

Take Advantage of HR Tech

5 Creative Ways to Engage Employees with HR Tech

It’s no secret that an engaged employee is a productive employee, but fostering and maintaining that initial focus and enthusiasm is no easy task. Employee engagement relies on sparking an emotional investment in the company and creating an atmosphere in which everyone is motivated to work toward common goals. Considering only 29 percent of workers say they’re actively engaged at work, this is an issue most businesses contend with on a daily basis. Digital technology has rewritten the rules for both business and personal interactions.→ Read More

Develop Employees

How Neglecting Employee Development Affects Your ROI

When businesses need to balance the books, they tend to cut corners in areas where they find it difficult to prove a return on investment. For this reason, employee development is often an aspect that gets hit – if not by outright budget cuts, then by general neglect and a lack of increased investment.

While a ROI on employee development programs can sometimes be difficult to prove, making increased investment tough to justify, it is an area where businesses get out what they put in.→ Read More