You routinely calculate your return on investments you can measure, such as supply costs, overhead and consulting. Even customer satisfaction can be gauged by certain analytics. Measuring the emotions of your human resources can feel elusive by comparison, so it’s easy for someone who loves numbers to just put the matter aside. The fact is, though, that the functioning of your human capital has as much bearing on your bottom line as do your shipping rates or insurance premiums. Disengaged employees are responsible for an estimated $450 to $550 billion annually nationwide, according to a Gallup poll.→ Read More
Employee engagement is a problem facing nearly every industry. The latest Gallup poll shows that just over 30 percent of the workforce claim to be engaged at work. While engagement remains low across the board, the healthcare industry seems to be getting hit the hardest. According to a recent study, the healthcare industry ranked at the bottom when it came to employee engagement.
Low engagement is disturbing news for any industry, especially since high employee engagement is linked to higher retention rates, improved job satisfaction, and increase workplace productivity.→ Read More
An excerpt from Staying Power
Who’s the Real Flight Risk?
Why do people stay at your organization? Is it because they’re passionate about the work they do? Do they enjoy working with their colleagues and/or those you serve? Do they feel well-compensated and appreciated? Or is it for another reason?
While I would like to think these positive reasons are the primary basis for why staff stay, that’s not always the case. Here are a few reasons why some staff stick around, even when they are unhappy in their current role or situation:
- True loyalty
Some employees feel a sense of obligation to the owners, business, clients, or even a single manager who gave them the job and have invested in their career over time.
Disengagement is contagious and costly, and it’s your responsibility as a manager or HR professional to deal with this contagion before it spreads throughout your workplace. Overall, 16 percent of employees are actively disengaged, according to Gallup, but even one disengaged employee is one too many.
You can spot an actively disengaged worker as someone who disrupts projects by dropping the ball, overburdens co-workers who have to complete undone tasks, and ruins team cohesiveness by undercutting the mission and goals that motivate their colleagues.→ Read More
When it comes to the retail industry, your frontline workers literally can make or break the business. These workers are the ones that have the most direct contact with the customers, and they have the best chance of converting a prospective customer into a paying customer.
It makes perfect sense for retail managers to work hard to build an engaged and motivated front-line team. Both motivation and engagement have been linked to higher productivity rates, lower turnover, and improves customer services.→ Read More
In office environments, balancing work and small talk, focus, and idle chit-chat can sometimes feel like an uphill battle in a desk chair. Maybe that’s why the web is stuffed with productivity articles outlining how to be more deliberate, engaged, and focused at work. Going down that rabbit hole — and we share your enjoyment of the irony here — could lose you a few productive hours all on its own.
But at the end of the day, what do we really know about productivity?→ Read More
If you’ve been casual about the topic of employee engagement or figured that your employees are probably doing fine (because you’d know if something wasn’t working, right?), it’s time to take a second look. Employee engagement can seem like a vague topic since it doesn’t show up as a line item on your end-of-quarter financials, but it actually has a significant impact on how nicely those numbers stack up. Here’s a handful of employee engagement stats we’ve gathered to capture your attention:
1.→ Read More
Employee engagement has been one of the cornerstones of successful HR management for the last decade. Measuring engagement is like putting a thermometer into various parts of the organization to get a pulse of how your employees are doing. It is vital that you accurately measure employee engagement in order to gather insight on your workforce and learn how to improve your engagement strategy moving forward. Below, I dive into three ways to improve employee engagement measurement.
- Relating Engagement to Business Impact
One of the most underused opportunities in engagement surveys is the ability to relate what you measure to business outcomes.→ Read More
Employee engagement is an ongoing issue. What can we do to effectively engage employees? Start with recognition and feedback. According to Aptitude Research Partners, companies identified recognition as having the greatest impact on engagement. And it doesn’t stop at recognition. Go the extra mile with employee feedback, pulse data and personalized actions in real-time to immediately address any disengagement. Dr. Natalie Baumgartner, Chief Workforce Scientist for Achievers, shares in an HRO Today article about how to effectively leverage recognition and feedback to boost engagement across your organization.→ Read More
Thirty-three percent. It’s a fairly low number. We wouldn’t want to see that number for our customer satisfaction or client retention rates. But that’s the number of American workers who report being engaged at work. And if a figure that low isn’t acceptable when it comes to our clients, it shouldn’t be acceptable when it comes to employees either. Low engagement leads to poor performance, dissatisfaction, and higher turnover. But there are ways to combat this disengagement. Employment engagement contests help keep people motivated and gives everyone a common goal beyond just doing well at work.→ Read More
Your call center employees are very often the first employees your customers interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization.
Call center employees also spend a lot of time talking to customers who are less than happy. The rigors of this work can lead to increased employee frustration and disengagement. A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line.→ Read More
The holiday season brings with it an elevated level of fun and excitement. Unfortunately, the holidays can be chaotic and stressful. All this excitement – and stress – can infiltrate your workplace and hinder morale, decrease productivity, and derail employee engagement. The holiday decorations, parties, and gift exchanges can all be quite overwhelming and easily distract your team.
Through all the hustle and bustle of this time of years, you can still find ways to reduce stress, boost employee engagement, and keep your team on track.→ Read More
When your company is undergoing change, you already face plenty of challenges. One issue that might not make it to your short list of priorities is actually crucial: the need to maintain employee engagement. Organizational change efforts have a startling failure rate of 70 percent, and one major reason for this failure is that executives don’t do what it takes to get buy-in from their employees. An Aon Hewitt study found that the number of actively disengaged employees rose by more than 50 percent during situations where job duties were impacted by their company being acquired.→ Read More
It’s easy to come to work, put your head down and focus on your tasks at hand. I am young and I care so much more about what the impact of my work means, not just that things get done.
At Achievers, we understand that work is so much more than getting things done. The company’s motto is to Change the way the world works, and we truly believe that. I am amazed every day by the efforts everyone puts in, and by the many opportunities available to me to impact my community.→ Read More
Halloween goblins might be scary, but it’s flesh-and-blood people that can really keep you up at night. People are the engine that drives your company’s profits, and if you’re not recognizing employees effectively, the financial fallout can be a real-life nightmare. Look through the unsettling stats below and take them to heart, if you want to keep the horror tales at the haunted house and not in your HR office.
- Just Being a Good Manager Isn’t Enough
To retain your most talented workers, the stats say you have to do more than just be considerate and reasonable.→ Read More
Modern workplaces struggle to attract and retain top talent. We all know this, and if you look around today it’s easy to see that workers are demanding more alignment of values in their workplace. The competition for the best-of-the-best, coupled with a growing pool of opportunities, has companies spinning to look for new and exciting ways to connect with their workers. Globally, engagement rates amongst employees is an average 15%, and it will come as no surprise that people look for more than just a ‘job’ in their employer.→ Read More
Between group texts and always-on social media networks, your employees already consider screens and keyboards as vital means to ongoing conversations outside of the workplace. And your company likely uses social channels to build brand awareness, target users with focused messages, handle customer service conversations and more. Now, increasing evidence shows that better communication and using social tools within the workplace can foster increased connection and productivity.
A recent study found a significant correlation between the self-reported use of social technologies across the enterprise and self-reported employee engagement in 7 of 9 factors of employee engagement – a significant contributor to employee productivity.→ Read More
I’ve always had a passion for giving back and caring for others, but I always struggled with the idea of choosing to go down that path as my career. I never wanted it to lose the meaning by becoming a job that I was required to do. So, I made the choice early on in my career to give back to my community in parallel with my career and that idea has never felt more supported than it does at Achievers.→ Read More
When I worked in talent development departments, managers periodically would request team building solutions. What they really wanted was to unify and engage their teams but didn’t know how. In my blog, “Should You Start with Team Building to Increase Engagement?“, I encourage HR professionals to diagnose team engagement by searching for an imbalance in five areas. The first is psychological safety, discussed in my last blog. For this blog, I explain the second area, growth mindset.
Statements That Reveal Mindset Influence
In the table below, I’ve listed six paraphrased statements from actual professionals whom I’ve interviewed as part of my consulting practice.→ Read More
Several years ago, I worked for an HR director (I’ll call her Susan) who loved to talk as much as she loved her job. Susan was passionate about solving problems and building interdepartmental relationships. She had a sense of humor and could connect with just about anyone. Here’s the “but”: When Susan met with managers and employees during monthly team meetings, she did most of the talking. Anyone observing would describe these as a 90-minute, one-way conversation from Susan to whomever paid attention.→ Read More
Any people-centric company lives through its employee experience: engagement, culture and performance management brought together. In the employee recognition and rewards space, this translates in continuous engagement efforts, closely aligned to individual preferences. But the 2018 Deloitte Human Capital Trends report states that only 8% of organizations considered “their rewards program was very effective at creating a personalized, flexible solution.” Employees expect you to come up with creative, tailored ways to respond to their feedback points. And a culture of innovation can be the answer you’re looking for.→ Read More
The time has come to start thinking about employee engagement as a measure of organizational success that is as important as growth and revenue. In today’s hyper competitive and connected world, true employee engagement may just be the differentiator between businesses that succeed and those that don’t.
Because engagement is a critical business metric, you may be wondering, how do you accurately measure it? It can seem a bit nebulous or qualitative, unlike the hard analytics you’re used to. Luckily, there are several ways to quantify employee engagement and track it over time.→ Read More
A recent study revealed that 87 percent of employers surveyed rank improving retention as a key priority for their business. If you work in management or human resource, this statistic should come as no surprise. Low unemployment rates, the transformation to a candidate-driven job market and the fierce competition to attract top talent has helped employers realize the full value in their current workforce.
The Link Between Engagement and Retention
The question facing employers today is not whether they need to improve retention rates, but how to improve these rates on a long-term basis.→ Read More
Have you ever been in a restaurant when one of the regular customers walks in? Not only does the waitress know his name, but she knows his order too, personalizing the customer experience. Is there any doubt in your mind that this is a loyal customer, that he will eat at the restaurant again or that he’s highly likely to recommend the restaurant to others?
This scenario isn’t exclusive to the restaurant industry. Businesses in all industries have always known the importance of providing high-quality customer service.→ Read More
My grandparents lived and worked in a different world than we do today. And as a 36-year-old, my Millennial friends (now 20-37) and I cannot even fathom what the workplace and the employer/employee relationship used to look like – before smartphones and leggings, and when “because I said so” was an acceptable answer to a staff member’s question.
A Shift in the Workforce
As we look at today’s new workforce, a major difference is that many Gen X workers (now 38-53) who entered the workplace 15-25 years ago were good at working independently, figuring out how to get things done by themselves, and meeting their Baby Boomer bosses’ (now 54-72) expectations.→ Read More
Are you currently using recognition to boost employee engagement across your organization? You should. Scotiabank, a leading financial services provider, is already ahead of the curve and finding innovative ways to spread employee recognition across 90,000 employees globally. Before diving straight into Scotiabank’s recognition success, let’s get to know the company a bit. Scotiabank was founded in 1832 in Halifax, Nova Scotia. With close to 90,000 employees around the world and over 23 million customers, Scotiabank is a leader in financial services in North America, Latin America, the Caribbean and Central America, and Asia-Pacific.→ Read More
It all started with a client of mine whose leader had expressed frustration with her team members for being too relaxed and unprofessional. My client was the Chief Operating Officer (COO) of a large healthcare company with over 600 team members. She worked closely with the Chief Executive Officer (CEO) who was a successful leader and had been with the organization for over 15 years.
One morning, the CEO became really frustrated with a few employees who were eating breakfast at their desks, which seemed to exacerbate the unprofessional work environment she was observing.→ Read More
I was taking in a keynote at an HR conference last year and I was so motivated and excited by messages that were exactly aligned with my beliefs on employee engagement (I do work for an engagement company after all so that’s a relief).
Statements such as, “Put employees first” and “Bring humanity back to the workplace” were being thrown out. I was eating it all up. The speakers were very senior and well-respected global thought leaders – it is safe to say I was loving every minute.→ Read More
When you hire a new employee, that person is already looking for a new job and at risk of quitting. That rather dire warning is offered by Dan Schawbel, research director at Future Workplace and one of Forbes’ “30 under 30” list. Schawbel cites a study by his company showing that one-third of American workers are at the risk of quitting and looking to change their jobs within the next six months. Employee turnover, he points out, “costs companies a fortune,” and the numbers agree: Losing an employee in the first year of their tenure can cost your company up to three times the person’s annual salary.→ Read More
Analyze a Team’s Dynamics Before Prescribing Solutions
When I worked at Lowe’s Home Improvement, I managed a talent development team that supported several departments. Inevitably, one of my VPs or directors would call and ask for team building efforts. When I receive these requests, I can’t help but think that this is sort of like a patient asking a medical doctor to prescribe the latest pharmaceutical product as seen on TV. As some HR professionals have told me, prescribing solutions without diagnosis is malpractice.→ Read More
According to the Work Institute’s 2017 Retention Report, 75% of the causes of employee turnover are preventable. That’s excellent news for your HR budget, as the cost of replacing entry-level employees alone hovers near $4,000 per position. A small change in human behavior can be enough to indicate damage in employee motivation. Yet, detecting early signs of employee disengagement is never an easy task. It requires excellent observation skills and strong empathy to respond in a way that restores engagement across your organization.→ Read More
On the inside, you’re full of warm-hearted gratitude for the loyalty of employees who stick around for the long haul. The question to ask yourself is whether your team knows how much you appreciate their efforts. They can’t read your mind, so celebrating employee milestones and work anniversaries is a way to showcase your positive energy and spread it around. It’s also a way to strengthen your company’s financial position, because a stronger work culture leads directly to stronger employee engagement.→ Read More
Companies have come a long way in terms of the investments they’re making to ensure they stay innovative, profitable, and protected. They’re also investing in ways to better communicate with their clients and with one another. However, perhaps one of the most largely overlooked, arguably most important, yet simplest areas still lacking in gaining the attention it needs is the most valuable asset every organization has: their people.
Retaining talent is key when it comes to running a successful business, and in order to keep top talent from walking out the door and never coming back, we need to understand where they’re at in terms of their employment satisfaction.→ Read More
Are you ready for the future of human resources? HR tech is “on the precipice of a total reinvention,” according to Josh Bersin, author of a pivotal Bersin by Deloitte report. The amount of resources being poured into that market bears out his statement: He notes that in 2015 alone, investors sank $2.4 billion into HR tech vendors, a figure that represents a 60 percent increase over the previous year. What kinds of changes will you see from this reinvention, and what kinds of new opportunities will come your way?→ Read More
When a critical piece of business technology suddenly stops operating properly, your first reaction is to find the problem and get it up and running at full-capacity, as soon as possible.
Yet, when it comes to your most valuable business asset, your employees, many company leaders aren’t as quick to react. Unfortunately, according to a new SHRM report, 38 percent of employees feel overwhelmed by how much they have to get done at work. What’s more, a January 2017 report by Kronos and Future Workplace found that 46 percent of human resources professionals blame burnout for up to half of their staff quitting each year.→ Read More
What types of commuting issues do your workers have? All possible perks and benefits that address those problems (such as public transit vouchers, parking permits, vanpool arrangements, and bike storage) add extra costs to your bottom line – except for one: telecommuting.
On average, businesses save about $11,000 per year for every employee they shift to remote work status for half the week, according to Global Workplace Analytics. At the same time, individual workers save between $2,000 and $7,000 annually.→ Read More
The title of “manager” makes it sound like your entire responsibility is simply keeping track of your employees and maximizing their performance. Of course you want to elicit high-level productivity from your team, but your fastest route to success is to offer something back to the people who work for you. The most successful managers enter into a mentoring, or “coaching,” relationship with their direct reports. Here’s a look at why mentoring is so important, together with some best practice tips for putting together a mentorship program that really works.→ Read More
There is an international employee engagement crisis. According to a Gallup survey, 85% of the worldwide workforce feels disengaged. On the bright side, this issue can be prevented with the use of initiatives that recognize employees the right way. This finding offers an opportunity for employers to address the need to add value to their employee’s work experience. After all, employees spend over 40 hours per week in the workplace making it practically a second home. You want to make sure they look forward to coming to work every day.→ Read More
Team meetings are renowned for being boring and, to many employees, a waste of time.
In fact, one survey shows that over 75% of meeting participants are annoyed by meetings they deem unnecessary, and many more will agree they find them boring, even if it’s just from time to time.
So, as a meeting host in your business, it’s up to you to spice things up and bring a spark that will keep everybody engaged. To help you get started, here are seven techniques you can use.→ Read More
Did you know that 88% of employees don’t have passion for their work? Even worse is the impact employee disengagement has on economy: employee disengagement costs more than $500 billion per year to the U.S. economy alone. Knowing all of this, I ask you, “What can your business do to address this major disengagement issue?”
Start with listening to your employees. By receiving honest feedback from employees, you can quickly determine what it takes to engage them. You’ll be aware of what your workforce is unhappy about as well as what they value most when it comes to working for your company.→ Read More
People are always complaining about their jobs; whether it’s a boss who drives you up the wall, work that bores you to tears or even the nagging suspicion that you’re being underpaid, each unhappy employee has their own reasons for dreading a Monday morning. But when all this unhappiness and discontent gets added up, it turns out it’s having a profound impact on economies everywhere: we’re in the midst of a global employee engagement crisis, with just 13% of employees worldwide engaged with their jobs.→ Read More
Are you celebrating your employees on a regular basis? The people who work for your organization perform essential functions for you, and in return you should respect them, appreciate them, and be supportive of them. It’s time to celebrate your employees with thoughtful gestures that can take their employee experience to the next level. Here are 10 meaningful ways to show your employees how much you appreciate everything they do:
1. Eliminate the Bullies
Even careful hiring and screening procedures can fail occasionally, accidentally adding a bully or troublemaker into the employee mix.→ Read More
Traditionally, a six-figure salary and 401k options were enough to attract and retain top talent. We no longer live in a traditional world—and the modern workplace has come a long way from what it used to be. While these benefits are still important to employees, they’re not prioritized like they once were. Today, employees are more focused on finding a company that has a positive, strong company culture revolved around learning and growth.
To cater to the “modern” employee and remain competitive in your respective industry, you have to focus on the development of a strong company culture that supports learning and employee growth.→ Read More
Employee engagement is critical to retention. Don’t believe us? The Bureau of Labor Statistics reports that the median period people stay in their jobs is just over four years. And for those age 25 to 34 it’s even less (2.8 years). Broaden this to all millennials, and you’ve got a group that’s even more on the move – a scary prospect given they make up roughly a third of today’s U.S. workforce. So what’s a company to do? Read on for 5 employee engagement predictions – and they’re just the tip of the iceberg.→ Read More
Helping companies and employees feel more connected, Limeade and Achievers have joined together to create a seamless, simplified employee engagement experience. Read more about the partnership announcement here.
At Limeade, we believe true engagement happens when people feel good and have a sense of purpose.
We define employee engagement, or “Big E” engagement, as the extra energy and commitment that comes from this sense of purpose and connection. We look at engagement through the lens of well-being because our research shows that well-being is a precursor to engagement — and how your organization supports well-being is a critical part of the equation.→ Read More
Job satisfaction is at the heart of employee engagement. And as early as 1959, it received decisive momentum when Psychologist Frederick Herzberg published the Two Factor theory of motivation. Herzberg’s research suggests that fulfilment at work is due to two set of factors:
- Motivators – intrinsic conditions of the job
- Hygiene factors – extrinsic factors causing in dissatisfaction if absent
With more advancements in brain science over past decades, Herzberg’s psychological studies have been given deeper scientific substance. Today, neuroscience (the study of the nervous system) can explain the fundamentals of human motivation at a molecular level.→ Read More
The importance of employee recognition and engagement cannot be overstated. Companies everywhere are shelling out billions every year for HR programs designed to enhance their office culture and improve employee productivity. Yet, according to Gallup’s 15-year study, the percentage of American workers that are “actively engaged” at the workplace remains fairly stagnant, with an average of just around 32%.
This begs the question: why are some employee engagement programs working while others aren’t?
Designing an engaging office culture requires more than just planning birthday parties or patting a worker on the back for a job well done.→ Read More
Knowing what makes employees quit — and then heading off those problems — is the goal of every HR department. While you’ll never be able to avoid individual events that disrupt the lives of workers and their families, it’s helpful to have an overview of preventable causes for employee churn. People leave jobs for several classic reasons, according to Harvard Business Review, all of which are somewhat predictable. The key is to understand each reason well enough to defuse it with a proactive intervention.→ Read More
This is not the 1960s, but it’s difficult to convince many female employees who function within outdated corporate Human Resources policies. The policies read like a military manifesto by describing rigid schedules and failing to mention recognition and reward systems or establishing promotion policies favoring men. The HR policies form the unforgiving backbone of an organizational culture that disengages the modern woman, even as the organization struggles to understand why it cannot meet gender diversity workforce goals, has difficulty with recruiting and hiring talented and skilled women and is challenged with low female employee retention rates.→ Read More
How successful is your current HR strategy? The role of the HR department has evolved over the years, transitioning from the traditional “hire and fire” arm of the business to a strategic position. Today, HR departments are not only responsible for recruiting new talent and onboarding employees, but also establishing a positive workplace culture and environment.
Juggling the traditional tasks with those that come with being an HR professional in the modern workplace can be challenging. When trying to meet the needs of the business and its employees, important details can often be overlooked.→ Read More