ClickCease
Back to Resources

Customer story

How Sobeys improved operations with feedback surveys and rewards

Download the full resource

Download now

Topics Covered:

Productivity and Performance

Sobeys is a leading grocery store chain committed to delivering high-quality products and exceptional service to Canadians. Known for its focus on freshness, innovation, and customer satisfaction, Sobeys has built a reputation as a trusted name in the industry. With a rich history spanning over a century, Sobeys remains committed to providing customers with quality, convenience, and value in every shopping experience.

This commitment to their customers led Sobeys to find a unique way to improve their operations. By launching feedback using the Achievers platform into their retail support centers, Sobeys seized the opportunity to improve operational efficiencies. Their focus? Optimizing cube truck loading — a pivotal element for product freshness, cost efficiency, and overall productivity.

Recognizing the importance of engaging their workforce, Sobeys introduced dynamic feedback surveys paired with points-based rewards to spark active participation and encourage a sense of ownership among employees. In doing so, they leveraged feedback to enact tangible improvements, resulting in a substantial 12% year-over-year increase in median cube truck utilization.

Want to learn more? Read the full case study now to discover the innovative strategies behind their success.

Profile image of author: Kyla Dewar

Author

We use cookies

We use cookies to help us understand how you use our site so we can show you personalized content and enhance your browsing experience.

Learn more by viewing our Privacy Policy