When AI Isn't the Answer Ensure Those Critical Soft Skills Don’t Perish
Wherever you look—the World Economic Forum's 'Future of Jobs' Report, Royal Bank of Canada, McKinsey, etc.—it is becoming increasingly clear that to succeed in the workplace of the future, soft skills must be developed. Especially for leaders. We're living in an 'instant economy' fueled by accessibility to information in a way we've never experienced. As leaders, we need to be better active listeners, problem solvers, critical thinkers, dynamic speakers, managers of time, and learners. We need this for employees, as well. As we become more educated about AI and other technological advancements, and with a workforce weaned on video games, we cannot overlook the critical need to develop soft skills.
The problem, though, is that the traditional tips to be better active listeners is to 'make eye contact, give nods of affirmation, ask questions, sit still.' These tips are frustratingly elementary- even motherly. We don't even have a way to assess soft skills, let alone how to improve them. How can we measure what we can't set a baseline for and don't know how to measure?