As a mission-driven non-profit, Wesley has provided a network of housing and healthcare services for older adults in the Puget Sound region since 1944.
Facing nationwide staffing challenges, Wesley implemented several programs to improve the employee experience. In addition to management training programs, they launched their Achievers platform ‘Inspire’ with an aim to grow with one culture and standardise and drive positive behaviours and outputs as the organisation grows.
Inspire is a best-in-class social recognition and reward program built on the science of belonging. Employees recognise each other, sign special e-cards and nominate coworkers for the monthly Lean Champion and Resident Champion awards. Employees earn points that can be redeemed in the reward catalog for merchandise, gift cards and more. As evidenced by improvements to retention, Wesley’s investments in the employee experience have proven to be well-received and impactful to their mission.
One measure of this success is the annual engagement survey which saw significant gains after the Achievers implementation. The Employee Net Promoter Score (eNPS) jumped 18 points year over year, and the overall engagement index was up 19 points across the organisation.
Part of that success is due to the steps the team at Wesley has taken to empower managers across the organisation. Among people leaders, active usage of the Achievers platform is 100% and the sent recognition average index is 8 per month, reaching 85% of the workforce. Using a Leaders Leaderboard, they identified that amongst the top 15 names, many are actual operators and people managers on the frontline of their care communities, rather than HR team members.
As Neal Martino, VP Human Resources at Wesley, explains, “When you make your culture visible it really draws people in.” In implementing these employee experience programs, the team at Wesley saw employee retention rates increase, and turnover dramatically decrease.
Watch the video today to learn more about the measurable outcomes of Wesley’s Achievers program and how they move the needle on engagement and retention.