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Engage : The Employee Engagement Blog

12 Must-Have Qualities of a Manager

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Kellie Wong

qualities of a manager

Great management is essential to your company's bottom line, but leadership skills are often considered to be inborn. The fact is, though, that these attributes can all be identified and strengthened. Moreover, a skill set that accounts for over 70 percent of the variations in employee engagement scores should not be left to each manager's instinctive talents. While you probably rely on your own familiar set of great management skills, it never hurts to itemize what you're already doing. Start asking yourself, "What are the qualities of a good manager?" Whether you're a manager who wants to strengthen your leadership skills or a new hire trying to spot traits within your current leader, it's important to keep an eye out for the right managerial qualities. 

Spot these top qualities of a manager 

The right qualities of a manager can make all the difference. To be able to listen, not hear, and communicate, not order, is what any employee would find valuable in a leader. If a manager is able to establish trust with his or her team, employee retention, productivity, and engagement can increase as a result. Consider these 12 must-have qualities of a manager that can supply a roadmap to professional excellence.

1. They build a work culture of mutual trust

Harvard Business Review analyzed what goes into leadership excellence, and trust is a major element. If your employees are going to feel safe coming up with possibly risky experiments, they have to be confident that you'll be receptive to their ideas. Productive teams know that mistakes are just milestones on the road to the next great innovation.

2. They focus on employee strengths

A strengths-based workplace culture offers measurable advantages: Gallup's 2015 Strengths Meta-Analysis presents the "powerful connections between employee strengths development and business performance." Their report shows that a strengths-based workplace increases employee retention by up to 72 percent in high-turnover industries, increases profits by 14 to 29 percent and decreases safety incidents by up to 59 percent.

3. They do not micromanage

Recognizing that "Teams with great managers were happier and more productive," Google notes that successful leaders don't try to rule over every detail. If you're invested in your team's success, you might fall into the trap of feeling that you have to guard every detail. In fact, micromanaging can erode worker initiative and damage employee motivation.

4. They are assertive

Naturally, assertiveness must be paired with empathy and diplomacy -- but marketing guru Michelle Smith points out that fearlessness is essential in a manager. A leader must be able to overcome resistance, weather social adversity and get out in front to drive employee success.

5. They help develop employees' careers

Have you been concerned that supporting your employees' training and development may only prepare them to move on? HR best practices suggest otherwise: Google's manager research shows that identifying opportunities for employees to master new skills actually builds your team's depth and strength. Furthermore, you convey a powerful message that you care about your people's personal well-being.

6. They handle pressure well

One of the key qualities of a manager is to be able to handle pressure well. As a manager, you're held accountable for the performance of others, and there will be days where you feel you've got a target pinned to your shirt. A study at the Norwegian School of Economics placed emotional stability at the very top of a list of essential management traits. Your ability to take good care of yourself and withstand work-related pressure will keep you thinking clearly during periods of stress.

7. They communicate honestly

Like assertiveness, candidness has to be balanced out by a sensitivity to your workers' perspectives. However, Harvard Business Review research notes that a great manager gives direct feedback and doesn't hide truths behind a shield of politeness. The report found that "Subordinates felt they could always count on straight answers from their leader." Your employees will have trouble improving if they don't understand exactly which behaviors are problematic.

8. They are open to new ideas

As a manager, you need to keep an agile and open mind so you will notice when an operation can be improved. Yasmina Yousfi, Chief Business Officer at Cloudwave, comments that "Great managers let their team members share new ideas, and leave them room for creativity."

9. They have strong analytical abilities

You may be a super-persuasive, charismatic people-person, and be skilled at communicating with your team -- but those talents are still only part of the package. You'll also want to leave yourself enough mental energy to maintain a good overview of your department's workforce analytics. The Management Study Guide names a strong cognitive and analytic approach as one of their vital leadership traits, because it leads to good decision-making.

10. They recognize and reward good work

Only one in three U.S. workers "strongly agree that they received recognition or praise for doing good work in the past seven days," according to research published by Gallup. The report points out that offering employee rewards and recognition is a golden opportunity for managers that is often overlooked. Employee recognition "not only boosts individual employee engagement, but it also has been found to increase productivity and loyalty to the company, leading to higher retention," the study states.

11. They are a role model

As a leader, you set an example and express the diligence, enthusiasm and other skills that you expect from the people whom you manage. In a recent report by global research firm Universum, the ability to be a role model was one of the top two qualities that executives look for when they're choosing new managers.

12. They communicate employee appreciation

Using employee rewards to let your team members know their efforts are appreciated has significant benefits throughout your organization. PR coach Kim Harrison points out that "Recognizing people for their good work sends an extremely powerful message to the recipient, their work team and other employees through the grapevine." When you reward great work, you transform the entire climate of your company.

How many must-have qualities of a manager do you possess from the list above? Each manager brings different strengths to the table, and you can use this checklist to identify those areas where you can up your game. Your organization will benefit: Gallup research shows employee engagement can double when management talent improves, and this results in an average earnings rise of 147 percent per share. 

Learn more about what makes an effective manager. Get the Achievers Workforce Institute Manager Empowerment Report today.

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Do you have any thoughts on this article? Share your comments below.

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About Kellie Wong
Kellie Wong is a Senior Content Marketing Manager at Achievers. She manages Achievers' Engage blog, produces a wide range of marketing content, and focuses on SEO. In addition to being the final editor of all blog content for Engage, she also manages relationships with 45+ writing contributors. Connect with Kellie on LinkedIn.

Achievers’ employee voice and recognition solutions bring your organization’s values and strategy to life. Activate employee participation and fuel a culture of performance to experience data-driven business results. To learn more, visit www.achievers.com.

Comments - 39

  1. Micromanaging if really not effective. It only contributes to the pressure. Giving your employees the chance to decide on their own will really benefit the organization. Thank you for the article, Kellie.

    Reply

    1. Thank you for reading and sharing your comment! 🙂 We agree that it’s important for managers to build trust with their employees. The method of coaching and mentoring will be more effective than micromanaging.

      Stay updated on all the latest articles from The Engage Blog by subscribing at the top right hand side of this page.

      Reply

  4. Well, your tips really will help me to overcome my issues in managing things in my office. I have written down some points to follow now. Thank you

    Reply

  6. A leader’s role is the most dynamic, changing at different stages of the organization. Which means, your leadership role requires you to be mindful at all times about what to let go, what to adapt and what to adapt in the next business stage, once you take on this approach you are already ahead in the game.

    Reply

  7. Great guide! I really loved everything you explained in this article. You are right these qualities are must if you want to become a manager. Have a great day. thank you

    Reply

  10. Great post! I’m really impressed with those tips. I’m surely gonna use them in my company. Well, in case you don’t know I’m a manager at Kilt and Jacks. Thanks 🙂

    Reply

  20. very usefull information. I would appreciate that if you please share a 12 or more reward which are given to manager or management.

    Reply

    1. Thank you Muhammad for reading and sharing your comment! 🙂 Check out another article covering 12 Inspiring Employee Recognition Award Ideas: https://www.achievers.com/blog/employee-recognition-awards/

      Also, here are 18 Impactful Employee Recognition and Appreciation Ideas: https://www.achievers.com/blog/recognition-appreciation-ideas-examples/

      Stay updated on all the latest articles from The Engage Blog by subscribing at the top right hand side of this page.

      Reply

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