Veritone resets its global recognition strategy with Achievers

Veritone is an artificial intelligence (AI) software and services company that orchestrates machine learning models to help organizations transform unstructured data into actionable intelligence.

The challenge: Putting recognition at the center of employee engagement

As a dynamic global organization, recognition needed to do more than check a box. It had to connect people to purpose across borders.

With employees in more than a dozen countries, Veritone’s People Operations team was looking for a way to unify engagement efforts into one seamless experience.

Before Achievers, recognition at Veritone was fragmented. The team tested multiple solutions, from peer recognition in Slack to standalone rewards vendors, but none could bring everything together.

The result was disconnected experiences, inconsistent processes, and growing complexity and administrative burden behind the scenes.

When “good enough” wasn’t good enough

During their initial search, Veritone evaluated a range of vendors but ultimately selected a solution that appeared to meet their immediate needs.

At first, it felt like a practical choice for the business. But as implementation moved forward, cracks began to show. What looked sufficient on paper proved limiting in practice. Despite being close to launch, the platform fell short on usability, customization, and scalability.“We kept uncovering things that just didn’t work the way they were described. The tool fell flat. It didn’t feel like something we could confidently roll out long term.” — Kiana Ridenour, People Operations Specialist, Veritone

Instead of settling, Veritone made a bold decision. They chose to walk away and start fresh. Enter Achievers.

The solution: A partner that delivers on its promises

When Veritone engaged Achievers, the difference was immediate.

From sales to implementation, expectations aligned with reality, building trust at a critical moment.

The implementation team brought structure, speed, and accountability. The result was a smooth rollout that gave the team confidence — not just in the technology, but in partnership.

Scaling recognition globally without the complexity

With employees around the world, Veritone needed a solution that could scale without increasing administrative burden.

Achievers delivered through its global marketplace and automation capabilities.

Instead of managing multiple vendors, currencies, and shipping workflows, the team now offers one consistent experience across regions, while still giving employees the power of choice.

Automating onboarding with meaningful moments

One of the most impactful improvements came from transforming onboarding. Previously, sending welcome gifts was manual, inconsistent, and time-consuming. Today, it’s fully automated and globally scalable.

With Achievers and Workday working together:

• Employee data flows directly into Achievers
• Onboarding gifts are automatically triggered
• New hires select their own swag
• Fulfillment and shipping are handled seamlessly

The impact is immediate: every new hire, no matter where they are, feels recognized and appreciated from day one.

The result: One platform built to grow

By consolidating recognition, rewards, onboarding, and swag into a single platform, Veritone has built a scalable foundation for the future.

What was once a patchwork of tools is now a connected experience that drives engagement across the organization.

The takeaway: Choose a partner, not just the platform

For Veritone, the decision wasn’t ultimately about price or features, it was about partnership.

Their advice to other organizations? Trust your instincts and choose a partner that shows up, follows through, and grows with you.