Global recognition software support
Built for platform adoption and impact
When you partner with Achievers, you don't just get employee recognition software. You gain a dedicated global support system of customer success, implementation, technical support, and managed services experts to help you increase program adoption, strengthen engagement, and prove ROI.
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What to expect as an Achievers customer
Achievers' recognition software support is built to scale with your organization, backed by a success and support model that combines strategic guidance and research-backed programs.
Implementation and Professional Services
Launching recognition programs with confidence
Achievers' implementation and professional services experts help you configure, launch, and scale employee recognition program tailored to your workforce, goals, and organizational needs.
Recognition and rewards program implementation includes:
- Program configuration tailored to your culture, values, and business objectives
- Integration expertise across platforms like Microsoft and Workday
- Launch programs informed by successful recognition strategies and campaigns
Supporting organizations with:
- Global and multi-region program rollouts
- Complex approval, budget, and eligibility requirements
- Change management and program launch communications
Customer Success Managers
Turning recognition strategy into measurable results
Backed by workforce research and 98% customer retention, your Customer Success Manager (CSM) provides the guidance and optimization needed to turn platform features into impactful recognition programs.
Customer success services include:
- Strategic guidance aligned to your business priorities and transformation goals
- Proven recognition strategies and campaigns that drive adoption and behavior change
- Ongoing program optimization informed by recognition and behavioral data
Supporting organizations with:
- Scaling recognition adoption across managers and frontline employees
- Reinforcing values and behaviors during periods of change
- Proving program ROI with usage, engagement, and outcome data
24/7 global admin and platform support
Keeping your recognition program running smoothly
Achievers' global support experts provide fast, reliable assistance across your recognition and rewards program, helping resolve issues quickly and keep your software running smoothly at scale.
End-to-end employee rewards support
- Full ownership of the rewards experience from selection to delivery
- Direct vendor coordination and issue resolution
Always-on assistance for global and dispersed teams
- 24/7 support for employees and administrators
- Assistance available in 200+ languages
Supporting organizations with:
- Access to expert assistance via phone, chat, email, web, and in-platform submissions
- Fast response times and consistently high satisfaction
- Coverage for global, distributed, and frontline teams
See what's included with Achievers
Explore our platform, support model, and global services.
Technical Account Managers
Dedicated support for complex programs
A Technical Account Manager (TAM) understands your recognition program, technical environment, and business priorities, providing the expertise and support needed to keep your program running smoothly.
TAM services include:
- Technical guidance, best practices, and tailored recommendations
- Proactive identification of risks, dependencies, and opportunities
- Hands-on support for integrations, configurations, reporting, and platform changes
- Faster, more coordinated issue resolution
- Stronger program governance across teams and regions
Recommended for:
- Complex enterprise recognition programs and technical environments
- Organizations managing multiple integrations or custom workflows
- Global and decentralized teams seeking a consistent program experience
- Teams requiring additional capacity or specialized platform expertise
- Recognition programs undergoing significant organizational or operational change
Communication and Design Services
Increase program awareness, adoption, and participation
Achievers' Communication and Design Services help increase program visibility through strategic communications, campaign planning, and design assets tailored to your organization.
Communication and design services include:
- Campaign strategies aligned to recognition program and business goals
- Clear messaging and professionally designed, on-brand assets
- Targeted communications for employees, managers, and key audiences
- Consistent program visibility for the entire organization
- Increased program awareness, participation, and ongoing employee engagement
Recommended for:
- Recognition program launches, relaunches, or declining participation
- Culture, performance, or organizational transformation initiatives
- Organizations looking to increase program awareness and usage
- Teams requiring communications expertise or additional creative support
Learning and Development Training
Build the skills behind recognition adoption
Achievers' Learning and Development (L&D) Training helps organizations understand recognition’s impact on culture, engagement, and performance, building the skills and confidence needed for long-term success.
Communication and design services include:
- Recognition training aligned to your culture, R&R program, and business goals
- A clear understanding of the role recognition plays in the workplace
- Role-specific learning and guidance for employees, managers, and HR leaders
- Practical skills and strategies for giving meaningful and effective recognition
- Scalable learning resources that reinforce recognition adoption over time
Recommended for:
- Organizations seeking stronger employee and manager participation
- Recognition programs launching, relaunching, or introducing new ways of working
- Teams looking to improve recognition quality and consistency
- Global organizations scaling recognition behaviors across regions, teams, or roles
Why choose Achievers' recognition platform support?
Dedicated customer success at every program stage
Every customer is paired with a dedicated CSM who provides strategic guidance backed by a research-driven approach. We help organizations maximize their recognition program and long-term value.
24/7 global, multilingual member support
We help organizations deliver a consistent recognition experience across global workforces with 24/7 assistance available in 200+ languages. Whether they work in the office, remotely, or on the frontline, help is available.
A strategic partnership aligned to your recognition goals
Our support model is as an extension of your team, combining industry best practices and strategic guidance, backed by experience across thousands of successful recognition programs.
Extended services for recognition program success
Achievers offers extended services focused on program management and governance, employee communications, and training. These optional services are designed to address specific program needs and business priorities.
Ready to see the difference?
Talk to an Achievers expert and get a closer look at the global support model behind stronger recognition programs.
