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Analyst Insight

Driving A Culture Of Customer Excellence Through Employee Engagement

Updated on June 2, 2020

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Learnings and Takeaways:

  • Define actionable strategies for deepening an understanding of the end-to-end employee journey and experience.
  • Provide insight and specific steps to apply employee engagement insights to transform organisational culture.

Topics Covered:

Employee engagement

Ortho Clinical Diagnostics has been harnessing the power of re-imagination to transform in vitro diagnostics for more than 75 years. As a trusted partner to hospitals, hospital networks, blood banks, and labs around the world, it is seeking to fulfill its simple purpose: to improve and save lives with diagnostics.

After becoming a fully independent company from Johnson & Johnson in 2017, Ortho is now tackling its next great challenge becoming an organisation obsessed with Customer Excellence.

In this session, Mazher Ahmad, Global Head of Talent Acquisition & Organisational Development will share Ortho Clinical Diagnostic’s current journey of transforming its culture to one of customer excellence, by focusing on the employee experience. Through a worldwide effort to better understand and map the pain points and moments of truths for its global employees, Mazher will provide insights, learning and strategies for how to lead a culture shift through specific, actionable steps, which can benefit leaders of organisations of any size.


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