Live Webinar
Building a Recognition Program to Develop and Support High-Performing Teams
Over 90% of employees say they'd put in more effort if their contributions were noticed and valued. Employee recognition isn’t just a morale boost, it’s the undercurrent of trust, connection, and culture, and it’s most impactful when coming from managers.
While peer-to-peer recognition builds culture, recognition from leaders directly shapes how employees perceive their performance, purpose, and future. Regular, meaningful recognition from managers creates teams that are highly engaged and loyal.
Join Achievers’ Bianca West and leaders from Cineplex and Air Canada for part 2 of the Employee Recognition Masterclass series to uncover best practices for building a recognition-rich culture. They’ll share real-world examples of how they’re leveraging recognition to improve NPS, elevate the customer experience, increase sales performance, and champion positive behaviors across teams.
Join us to learn
- How Cineplex and Air Canada use recognition to connect employees to their organization’s mission and purpose
- Proven strategies leveraging gamification and recognition to inspire sales and team performance
- Practical tips to secure leadership buy-in and drive participation across your recognition program
Over 90% of employees say they'd put in more effort if their contributions were noticed and valued. Employee recognition isn’t just a morale boost, it’s the undercurrent of trust, connection, and culture, and it’s most impactful when coming from managers.
While peer-to-peer recognition builds culture, recognition from leaders directly shapes how employees perceive their performance, purpose, and future. Regular, meaningful recognition from managers creates teams that are highly engaged and loyal.
Join Achievers’ Bianca West and leaders from Cineplex and Air Canada for part 2 of the Employee Recognition Masterclass series to uncover best practices for building a recognition-rich culture. They’ll share real-world examples of how they’re leveraging recognition to improve NPS, elevate the customer experience, increase sales performance, and champion positive behaviors across teams.
Speakers
Bianca West
Director of Customer Success, Achievers
Courtney Patterson-Holloway
Senior Manager of National Operations Support, Cineplex
Christopher McIntosh
Manager of Employee Recognition, Air Canada
Bianca West
Director of Customer Success, Achievers
Bianca West is a Toronto-based Customer Success leader with 13+ years of experience driving growth, building teams, and shaping strategy in fast-scaling, global environments. She spent seven years in London, UK, establishing her company’s EMEA Customer Success function from the ground up, before returning to Toronto in 2025 to partner on how the organization delivers value to Enterprise customers. Her leadership philosophy centers on structure, trust, and inclusive, people-first cultures that unlock meaningful results. She is passionate about driving impact and connecting with others who are building bold, transformative solutions.
Courtney Patterson-Holloway
Senior Manager of National Operations Support, Cineplex
Courtney is a seasoned operations leader with over 18 years of experience at Cineplex, where she currently serves as Senior Manager of National Operations. Throughout her tenure, Courtney has played a pivotal role in driving strategic initiatives that enhance employee engagement, streamline operations, and support business growth across Canada.
Her expertise spans operational project management - including the opening of new buildings - training, and the implementation of automation solutions that empower teams to deliver results more efficiently. Courtney’s commitment to innovation and excellence has earned her both Cineplex’s prestigious EPIC Award and the A-List Award for Innovation from Achievers. Passionate about helping people succeed, Courtney brings a people-first mindset to everything she does. She is a champion of workplace culture and believes in the power of engagement to unlock performance and belonging.
Christopher McIntosh
Manager of Employee Recognition, Air Canada
With over 15 years of experience in employee development and engagement, Chris is a leader dedicated to cultivating a workplace culture of appreciation and teamwork. He believes that recognizing individuals enhances morale and boosts productivity, contributing to overall organizational success. In addition to his professional role, Chris is a successful Ringette coach, a devoted father, and a loving husband. He also has a passion for classic muscle cars and enjoys driving them in his free time.
SHRM has pre-approved this webinar for 1 PDC toward SHRM-CP® or SHRM-SCP® Certifications. A program code will be provided to live attendees at end of the webcast.
Achievers is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.
This webinar has been pre-approved for 1 HR (General) credit toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). A program code will be provided to live attendees at end of the webcast.
The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.