Every leader knows the importance of communication in the workplace, but how many are ensuring they listen as much as they talk?
Over the past decade, the value of asking employees for what they need, how they feel, and what they think or know has gained a great deal of followership because of the positive impact businesses experience when receiving rich, authentic, timely feedback. This type of feedback helps leaders enhance the performance of their business — partially because employees who feel heard are nearly 5 times more likely to do their best work, according to Salesforce research. That’s why we see the increasingly common shift away from surveying once every year or two, to having a much more sophisticated and thoughtful employee voice process.
Voice of employee (VoE) is key to effective communication. Developing a culture of listening enables organizations to be proactive in addressing problems, meeting employee needs, and designing people-centered policies.
The Achievers Workforce Institute finds that organizations that regularly gather feedback and information from their employees, and then take action on that feedback, enjoy more engaged staff, higher productivity, lower absenteeism, and reduced turnover.
In this new Essentials guide from the Workforce Institute, learn how a VoE differs from traditional engagement surveys, how you can apply our Engagement Science Model, and what frequency and methods are most effective.