How Bon Secours Mercy Health empowers every associate to shine

With over 60,000 associates across hospitals, clinics, and community programs, Bon Secours Mercy Health (BSMH) knew that recognition wasn’t just a “nice-to-have” — it was critical to building a connected, mission-driven culture.

But with such a large, diverse, and largely offline workforce, ensuring consistent appreciation was easier said than done.

That’s where Achievers came in.

By launching a values-based recognition platform that reached associates at every level — from frontline nurses to administrative support — BSMH created a culture where appreciation was not only meaningful but measurable.

The results speak for themselves:

• Associates who received just one recognition annually were 59% less likely to leave
• Those recognized five or more times saw turnover drop to just 5%
• The program now contributes to over $41.8 million in annual savings

And that’s just the beginning.

From new hire welcomes to leadership award nominations, recognition became a powerful driver of connection, engagement, and retention across the ministry.

Ready to see how they did it — and what your organization can learn?

Download the full customer story to uncover how BSMH scaled appreciation, inspired participation, and saved millions through recognition.