How Genesis increases suite upsells by 62%

Genesis Hospitality knows great service builds lasting guest loyalty. With six full-service hotels across central Canada, their team creates memorable experiences every day. To strengthen employee engagement and reward top performance, Genesis launched a recognition program designed to motivate staff, boost guest satisfaction, and drive business growth.

How Genesis uses recognition to drive engagement and results

With a team of 900 employees and a mission to deliver the best customer service, Genesis enlisted Achievers to help develop and launch GenPoints — a performance and recognition program designed to celebrate outstanding employee performance with points-based rewards for exceeding goals.

The results were standout. Ready to learn how this leader in hospitality achieved their engagement and productivity goals? Download the Genesis customer story to see how recognition helped their organization turn great service into even greater results.