- 30,000+
associates - ~600
locations - 250%
return on investment - Healthcare
industry
CHRISTUS Health was eager to extend the Achievers recognition platform to their full care network following the incredibly successful implementation and adoption of the program at the CHRISTUS St. Michael Health System.
Meeting healthcare associates where they are
With a largely offline workforce of healthcare associates who are on the go in hospital environments, CHRISTUS Health appreciates that Achievers’ mobile app meets employees where they are.
“Achievers has really helped us to engage and retain associates across the board, in particular those that aren’t seated at a computer every day, through being able to leverage the mobile site and leverage the app to ensure that we can reach them on the go in the flow of work.”
Jacob Norman, System Director of Talent, Insights and Strategy, CHRISTUS Health
Using a recognition platform to improve care delivery
CHRISTUS Health runs a harm prevention program through Achievers to improve the clinical care quality they provide, focusing on central line associated bloodstream infections (CLABSI). Every single ICU that was part of the pilot program saw improvement.
Similarly, CHRISTUS Health uses the Achievers platform to facilitate a Near Miss/Zero Harm program to continue to cultivate a culture wherein associates feel comfortable speaking up and to increase the reporting of on-the-job near misses. By using Achievers in this way, the result was a dramatic six-fold rise in near miss reporting.
Driving retention ROI by decreasing nurse turnover
CHRISTUS Health’s attrition analysis results found that associates who responded unfavorably to engagement survey questions around recognition were 3x more likely to leave the organization in the next three months than those who responded favorably. CHRISTUS used this insight with benchmark data to empower leaders to be more intentional about providing frequent and meaningful recognition through Achievers, resulting in an increase in recognitions.
Combined with campaigns like their Associate Resiliency program, where associates who participated had 2.9% lower turnover rate, CHRISTUS Health has been able to achieve 250% ROI on their Achievers program.
With over 30,000 associates now participating, CHRISTUS Health is leveraging their Achievers program to celebrate employee milestones, produce remarkable engagement results, standardize recognition across ministries, and produce demonstrable ROI. Dig into the details of their program success by downloading the case study below today.
