A company’s mission statement is the driving force behind its company culture. It’s what ignites passion and motivation in employees.
At Achievers, our mission is simple: to change the way the world works. We aspire to do that by aligning everyone with business goals and company values, driven by recognizing shared victories every day. In short, we aim to make success a way of life.
Creating a mission-based culture is crucial for employee -- and ultimately, company -- success. In fact, according to our latest report, 76 percent of North American employees cited a positive corporate culture as the single most important quality in an employer.
By focusing on your mission company-wide, you open the door for more meaningful employee experiences and a more motivated team.
Here are four steps you can take to instill a mission-based culture at your company:
1. Start with the employee
Empowering employees to adopt the company’s mission and values as their own is the first step in creating a mission-based culture.
Help your team take this step by encouraging employees to approach their work with an entrepreneurial mindset. Challenge your team to proactively and creatively find solutions to issues the company is facing.
Software companies, for instance, use hackathons to discover new solutions in programming. Leverage this idea to bring people together to accomplish challenges that can have impact throughout the company.
Jumpstart the event by asking employees to note the biggest challenges they or your customers are facing. Next, have them form teams and begin collaborating. Give employees a designated amount of time (traditional hackathons are about 48 hours) to design a program, role, or even software to solve the issues they presented.
The last step is to have employees present their solution and successfully explain how it reinforces the company’s mission. The winning team can then move forward with implementing their solution.
2. Celebrate your mission
Recognition isn’t just about celebrating your employees. It’s also about celebrating your company’s mission and recognizing those who exemplify it. In doing so, employees are able to see a direct connection between their efforts, the mission statement, and the company culture.
Unfortunately, it seems many companies are missing the recognition mark. In fact, our report also found that 55 percent of North American employees noted a lack of recognition and engagement as the main reasons behind wanting to change jobs.
At Achievers, we maintain a strong, positive culture by tying our communication and employee recognition efforts to employees’ work. For example, on a quarterly basis, our company comes together for a rewards and recognition (R&R) celebrations.
We place a lot of importance on giving our employees a voice and making it known throughout the company. We are not only proud of our employees, but also we value them and want to demonstrate that during the R&R celebration.
Recognitions are shared company-wide, highlighting examples of how our employees make a difference both internally and with our customers. No accomplishment is too small. They are meaningful, impactful, and push the company’s mission forward.
3. Be transparent during the good and the bad
Transparency allows employees to clearly see how their efforts impact overall organizational goals. To give employees a greater sense of transparency, let your company’s mission and values shine through in every situation -- both good and bad.
When something great happens, like the promotion of a team member, celebrate it publicly. Explain what this employee did to earn a promotion and how their actions and attitude positively reflect the company’s mission. This way, employees can see the company mission in action and learn and grow from it.
While not as easy to do, it’s equally important to share the downsides of the job with employees. If you lose a client, for instance, be open and honest with your team about why this happened. Most importantly, use this time to inspire employees and unite them behind your mission. By discussing the issue as a team, you and the company can learn from this experience and help prevent similar issues in the future.
4. Stay connected
Your company and employees are constantly evolving. Even if your mission stays the same, the connections and values employees have will change. Because each employee is unique, you need to stay connected to their emotions and relationship with the company.
To accomplish this, arm your managers with the tools they need to listen to their employees, as well as offer recognition, on a consistent basis.
Technology that allows your managers to get a pulse on their direct reports on a daily basis will provide more insight into accomplishments and challenges than an annual or quarterly survey. More importantly, the data managers receive is in real-time, which allows them to take immediate action.
Giving your managers the tools they need to listen and respond to their direct reports in a personalized way brings it full-circle and back to the company mission. These practices will give leaders the opportunity to understand what matters to their employees, react in the moment, and redirect employees to a more engaged, mission-based culture.
Find out more about your employees’ needs and expectations by downloading our report here.
Are you free in October? Come see me and discover how to increase employee engagement by attending Achievers Customer Experience (ACE) 2018 in Toronto, October 23-24. Get the early bird rate and save $200 off the regular rate today. Buy now here.
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