When we consider which occupations pose a risk to employee health, retail positions don't ordinarily come to mind. However, the OSHA category that includes retail workers suffers the second-highest number of on-the-job injuries and fatalities of all industry sectors. Fatalities in retail work are almost exclusively the result of assaults and violent acts, according to a report by the Centers for Disease Control. Hazards leading to injury include long periods of standing, heavy and awkward lifting, falling from ladders, problems from indoor air quality, and repetitive manual tasks. Fortunately, you can address the hazards your workers face with a variety of straightforward adjustments. Provide a safer workplace with the top five health-related HR policies for retail stores:
1. Stools and cushioned mats
Standing for long hours can result in swollen legs, back aches, joint damage, varicose veins, high blood pressure, and foot deformities. The best solution is to let your employees sit on stools while they work. If this is impossible, cushioned floor mats can ease discomfort and reduce the incidence of foot problems.
2. Ergonomic lifting instructions
Many retail positions require employees to lift and move heavy objects. While back braces are often thought to reduce the risk of injuries, the National Institute for Occupational Safety and Health reminds employers that scientific evidence does not support this. Your workers will be far safer if you fully instruct them on safe ergonomic lifting techniques.
3. Security planning
Employees who work alone, especially at night, are vulnerable to violent assault. You can help keep your workers safe by training them to recognize and respond to workplace threats. Physical security measures include pairing workers when possible, ensuring their easy access to a phone, and removing large amounts of cash from registers during night shifts.
4. Enforce breaks
Employees' productivity and well-being will suffer if they work straight through lunch, breaks, and vacation days. Insist that all staff members take their allotted time off and that working excess hours will not be viewed positively at evaluation time. Ensure that store managers are trained to enforce all required breaks.
5. Encourage healthy snacking
Team spirit may be bolstered by the occasional birthday cake or donut run, but you can set a different daily standard. Provide free snack plates of fresh vegetables and low-calorie dip for those times of the day when employees usually grab a fast-fix snack. A working fridge and microwave in the staff room will encourage your employees to bring lunches from home rather than relying on unhealthy fast food.
Employee engagement depends on many factors, but addressing basic health and wellness issues is essential for adequately engaging your staff and creating a positive, safe workplace for all. To learn more about how to engage your workforce, download our e-book, "Recognition Culture: The MVP of Employee Experience."