When you think of a great leader or mentor who has had a positive influence on your life, how would you describe that person? Were they strong, fearless, driven, smart or were they a good listener, coach, understanding, warm, funny? We know that when leaders have too much heart, people walk all over them. When leaders have too much edge, people fear them. Can you have a combination of these traits – a heart of empathy and understanding with a strong edge of accountability and fear?→ Read More
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Did you know employee engagement levels bounced back to an all-time high rate of 65% in 2017, up 2% from 2016? This is great news for HR professionals whose goals are to increase employee engagement and productivity. Why should employee engagement be a top priority for your business? Let the numbers from Achievers’ white paper tell you:
- Engaged employees are 87% less likely to leave their organizations than disengaged employees
- Disengaged workers have a 60% higher rate of general errors
- 66% of all employees will look elsewhere for work when they feel underappreciated and undervalued
- 54% of managers feel that “it’s common for staff to quit due to lack of recognition”
We’re over halfway into 2018, and it’s time for employee engagement advocates to come together and share impactful ways to empower and inspire.→ Read More
It all started with a client of mine whose leader had expressed frustration with her team members for being too relaxed and unprofessional. My client was the Chief Operating Officer (COO) of a large healthcare company with over 600 team members. She worked closely with the Chief Executive Officer (CEO) who was a successful leader and had been with the organization for over 15 years.
One morning, the CEO became really frustrated with a few employees who were eating breakfast at their desks, which seemed to exacerbate the unprofessional work environment she was observing.→ Read More
When I think of optimism and resiliency in people, I think of our “greatest generation” and people like Louis Zamperini. Zamperini faces extraordinary trauma, as depicted in the book Unbroken, and he has leadership lessons for all of us. If you haven’t read the book or seen the movie, Unbroken, you must add it to your list.
Zamperini’s story is unbelievable that one person could survive so much and live a healthy life to age 97. He was born in 1917, and he competed in the 1936 Olympics as a champion distance runner, and then joined the American Air Force at the outbreak of the second world war.→ Read More
I was at the ACE conference hosted by Achievers in San Francisco a few years ago, and the keynote speaker was Dan Harris, a correspondent for ABC News, an anchor for Nightline and co-anchor for the weekend edition of Good Morning America and author of the book, 10% Happier. I didn’t know much about Dan except for the title of his book, and I had seen him on the news. I thought he was going to share his personal success story and how he became so accomplished in news media and found his 10% of happiness through his work.→ Read More
Although most organizations spend much of their training budget on technical skills, a large percentage of leaders do not have the necessary skills and emotional competencies to manage the demands of the new economy.
In Dan Goleman’s book, Working with Emotional Intelligence, his research shows that emotional intelligence (EI) is twice the indicator of leadership success as IQ and technical skills combined. He further explains that once people leave school and enter the workforce, IQ and technical skills are often equal among those climbing the professional ladder.→ Read More
Does anyone truly look forward to their annual performance review? Leaders don’t enjoy preparing them and employees dread attending them. According to HR analyst and industry thought leader Josh Bersin, “More than 70% of all organizations dislike the process they have, and I have yet to talk with an employee or manager who likes it at all (one client calls it a ‘soul-crushing’ exercise).” That’s why many leading organizations such as Accenture, Adobe, Gap, GE, Goldman Sachs and Microsoft all recently announced that they are remodeling this “soul-crushing exercise” and moving to something altogether new.→ Read More
We judge ourselves based on our good intentions, and we judge others based on their actions. The holiday season is full of good intentions – but also many emotional pitfalls and opportunities to feel let down, put down, or shut down. We feel more pressure to be positive and present with family and friends, on top of accomplishing everything else on our normal end-of-year ‘To Do’ list.
So what gets in the way of us fulfilling our good intentions? Most of the time, it’s our emotions.→ Read More
By: Bobi Seredich
Co-founder, Southwest Institute for Emotional Intelligence
Picture this: Your phone rings and you see the caller I.D. pop up on the screen. The little voice in your head questions, “Should I answer the call or send it straight to voicemail?” It’s understandable that we don’t always want to pick up our calls. But have you ever put yourself in the other person’s shoes and wondered how many times someone has chosen to not answer your calls?
As leaders, it’s important to get every call answered.→ Read More
The threshold competencies for a successful leader are IQ, technical skills, and emotional intelligence (EI). While most of us would think that IQ and technical skills are most important, in reality EI is twice as important as a predictor of leadership success.
In her Achievers Customer Experience 2015 (ACE) session, Bobi Seredich, co-founder of Southwest Institute for Emotional Intelligence, explains how EI is not only important for leaders, but also organizations as a whole. According to Seredich, EI and the ability to connect with your colleagues becomes even more important as one moves into senior leadership positions.→ Read More